Hotel Blackhawk, Autograph Collection

Centrally located with a range of amenities including a fitness center, spa, pool, bowling alley, and dining options. Guests appreciated the clean and comfortable rooms.

BED BUGS STAY AWAY - ZERO ACCOUNTABILITY I've stayed at the blackhawk many times over the last decade of work in the quad cities and over the years their decline is obvious. This last trip was the last straw. I stayed at the Hotel Blackhawk between 06/01/25 - 06/10/25 in room 314 and left with a severe case of bed bug bites – confirmed by photos and my Primary care physician. What’s worse is how the hotel handled it: They responded to my initial email and said they would do an inspection, then ghosted me on all communication. I emailed twice with no response. I called and left a message for the room manager detailing the situation – still no follow-up. No offer to update me on the investigation, compensate, or even acknowledge the health risk. This wasn’t a case of one or two bites. I have multiple welts, discomfort, and disrupted sleep from a situation that was entirely avoidable. I’ve had to deep clean my belongings and had to replace luggage, and clothing just to avoid bringing the infestation home. It’s incredibly disappointing for a hotel that once was so lovely to have fallen so far and to ignore something this serious. Whether it was neglect, lack of protocol, or just poor customer service, I strongly advise against staying here until they demonstrate accountability and proper sanitation standards. Photos of bites are available and I will be reporting this to the proper health authorities.

We really enjoy staying here when attending the symphony at the Adler Theatre.