Nay Palad Hideaway

This is a outstanding place. Everything fits here. Service, staff, friendly people, food. There is not a single item that we had to claim. Everybody cares about you , in a kind of friendly and polite way. It is probably the best resort in Phillipines

We’ve stayed at many 5-star resorts around the world, but this one truly stands out. The service and attention to detail were unmatched, making our stay effortless from start to finish. From the moment we arrived, everything was perfectly handled—excursions, dining, massages, and activities were all tailored to our preferences. The food was incredible, with every meal carefully prepared by a talented chef and team. One of our favorite touches was having dinner in a different, beautifully arranged location each night. The island hopping tour was a highlight. The crew was amazing, taking care of everything and even setting up a fantastic picnic for us. A big thank you to the guest experience and food and beverage teams, especially Mark and Noemi, who were wonderful. The Hideaway is a true hidden gem in the Philippines, and we can’t wait to come back!

I stayed at Nay Palad with my wife and 3 kids. The service was absolutely amazing, the team was incredibly nice. They have a few experiences for families that are part of the package such as an island hopping and trip to the north; and in addition they helped us with anything we wanted to do in the island. When we needed help with the kids we got a babysitter who is part of the resort’s team and the kids loved them. The resort is beautiful and quiet, but also 20 mins drive away from the most central area in the island. I highly recommend nay Palad and hope to go there again soon. Nir

Spend the money. From a seasoned traveller (particularly one who often splurges on top tier properties) - Nay Palad is the best place I've ever been lucky enough to call home. They have mastered the key rule of hospitality: emotion. You've done your research and know the amenities, you see the gorgeous facade and well appointed villas, but what you don't see is the heartbeat of the hotel: its people. Over your stay you'll get to know everyone: beyond how they can help you. There is an effortless, genuine warmth they ALL have that is unlike anything I've ever seen. Having worked in hospitality management for nearly a decade, this is very hard to achieve. Your preferences are remembered, honored and prioritized. Your wish is their command. Your every need is met. To be helpful, here are a few things I wish I knew before checking-in, that are worth mentioning: - You don't need to pre-plan excursions. I emailed ahead of time to ensure I was able to do everything I wanted and they told me, not to worry, they couldn't have been more correct! Someone will come and chat with you during dinner (night before) to help you arrange activities for the next day. They'll give you suggestions/guidance but ultimately, Siargao is your oyster! - The food is absolutely incredible; and memorable. It is NOT an after thought. We made requests for specific foods and they were always accommodated! - The staff are easily accessible. You'll never need to go looking for someone. They don't hover/aren't invasive, but they are always available. From the friendly yard keepers to the GM to the head chef, all open and willing to converse! A couple of key service moments that exemplify how they go above and beyond: - We had connected with a few of the tour guides and requested them; and it was always honored - When we checked out, they left us with some photos from our stay and a hand-written note - Our driver back to the airport knew our plane had not arrived and that the terminal was tiny/packed/uncomfortable. He let us stay in the AC van in the parking lot until our plane came (25-30 min). He even pulled out fresh calamansi juice (which was our favorite) as a departing drink! - We left our GoPro in the room unknowingly and the GM called personally to ensure it was mailed back to our home. Thanks Mart! This is the best hotel I have ever been a guest at. I am very well travelled particularly in the luxury set, and I actually work in luxury hospitality with over a decade of experience at AAA/Forbes 5 star properties in the US—I can be hard to truly 'impress' and they have done it here, over and over again. Spend the money, and I promise you won't regret it. You will be thrilled to meet their wonderfully assembled team of people!

What an exceptional experience. The team at Nay Palad is top notch. Friendly and ever helpful. They live up to the meaning of hospitality all the time. So much activities to do…your choice. They keep track of your activities and they remind you of your next itinerary. Communication is a breeze, no phones at the villa, but they have IPad to get in touch with the team. They are just a message away and quick to respond too. Very relaxing resort. I was looking for a quiet resort and found it there. Well appointed furniture and resort design. Food is excellent too, with a lot of choices for drinks/refreshment. Chef Sean is very talented and creative with the food. I really liked the concept of having your meal at different locations in the resort and I looked forward to the next dining spot, including lunch at Corregidor island. Every spot is pleasing to the eyes, not only for aesthetics but sustainability. I appreciate Nay Palad ‘s commitment to sustainability. The villa we stayed in is a zen spot. Did the massages and pampering offerings at any time I wanted to. Yoga session with Echo was rejuvenating. He focused on self love and gratitude. Felt like a spiritual retreat. I did not have to worry about anything with this Siargao visit. Even our laundry is taken care of. The team treated us as part of their family— the Filipino way, very accommodating. I enjoyed my conversations with Mart, it was personable, not business like. I felt chatting with a friend. Will definitely return to Nay Palad and would highly recommend it. To Mart and team- THANK YOU for an amazing stay and experience. I am so thrilled I ended up at Nay Palad rather than A______o. Kudos!