Dallas Hotels with Airport pickup service

This is review is not an issue of a dirty room or an amenity being down, this is about my kid being stuck in an elevator. She called the front desk who said they would send over maintenance which never happened so after 45 minutes she pressed the emergency button that prompted the fire department to come pry the doors open and pull her through the roof between 2 floors. My original call to Hilton was to kindly ask for one night’s reimbursement but after 4 weeks of no one returning my call, the manager’s voice mail being full and the complete disregard for my valid concern I am appalled by the lack of care and concern. I understand that elevators can go down and the hotel can only call for repair, things happen but when this happens they should have constant communication with the person trapped with reassurance they are right there working on it and make sure they know they are on top of it. They didn’t send maintenance or communicate with her while she was in the elevator and she had to call for emergency help. Several fire trucks arrived and had to force the doors open between floors. This establishment is so poorly run they can not even have the decency to answer the phone and apologize. I expect a call from the General Manager of the Hampton Inn Dallas at a minimum.

The cover picture is very deceptive. I thought it was a hotel that looked like the picture, but in fact it was just the view from the hotel. It was very messy outside and there were a lot of homeless people and people making trouble. The price was affordable and the room was small and OK.

This hotel was really cute, had such a great vibe. The front desk guy Jacob was so friendly and really made me feel welcomed, he had a big smile on his face explained parking and how the key works, even told me if I wanted to hold my luggage there with him in the morning that they would be happy to do it so the kids could swim, he also explained to me that the kitchen was open until 10:00 p.m. and we could either order downstairs or even on the rooftop. The rooftop was chill, nice music very laid back, we ended up ordering our food downstairs the bartender was great answered all my questions and very patient. The food was okay I ordered a burger just didn't have very much flavor to it needed a little more seasoning on the burger itself, salad was good and sweet potatos fries were decent. The room itself was super cute lots of space for the kids, love that they had a noise machine because I forgot to bring my fan. The pull out sofa was clean, The only thing I can really complain about was the sink it just did not drain well but overall was a wonderful stay I would definitely recommend.

The breakfast is very simple, there is nothing to eat, just join in. They have an airport shuttle bus to Dallas love field airport, from 6 am to 10 pm. Others are ok, the hotel is quite satisfactory.

First, our experience with this hotel was absolutely horrible. The key system in our door failed multiple times, causing numerous trips to get help to get into our room. Second, the tail lights of our vehicle were stolen over night. The initial manager we worked with was complete unhelpful and refused to help accessing the cameras to give more information to our insurance. Please explain how this happened when they have overnight security that patrols the parking lot?? The manager was dismissive and had the audacity to offer us dinner despite the amount of time and money this ordeal will put us out on. Instead of offering any sort of help he offered dinner. Dinner is offensive in the lieu of actual help and care. Despite all of this, when we spoke with Quin she was amazing. She was understanding, polite, and helped us that best she could. It is ONLY because of our amazing interaction with Quin that this hotel is getting the review we are giving it. Thank you Quin!

I was staying in town to go with my teen daughter to a concert at American Airlines Center. This hotel has easy access on and off the highway. There is a Chick Fil A and a 7 Eleven gas station in front of it, in the same parking lot as the hotel which made for a super easy way to get food and gas before leaving town. The hotel is very clean and smells nice. The doors are locked at 8pm so make sure you have your key. We had no problems with our stay. Room was clean and cold at arrival. All were friendly. A young man helped my daughter to open the door when her hands were full, dropping things even. He picked them off the floor and handed them to her, holding the door for us both. Breakfast smelled good and was promptly served. Hiltons Honors got us snacks and waters and were there waiting for our arrival. I was impressed with the hotel, service, and parking. It is right down from Parkland and a Children's Hospital so it would be a good place to stay if you are in the area for medical needs as well as American Airlines Center events.

This hotel and staff was absolutely marvelous. The location from Love Field airport and the host center for my fraternity's national convention I attended was exactly what I needed regarding commute times. The maintenance of the hotel was spot on with fresh towels, linen, and ground keeping. Lastly, but most importantly, the hotel staff was the epitome of customer service. It all started with the general manager, Sheila. She was kind, informative, and a good soul overall. She helped when I had a situation, and everything turned out fine. Next, Michael at the front desk was awesome. He leaped into action when my key card was not working and I needed some items. Needless to say, I will be back whenever my travels bring me back to Dallas.

I love the location; and how big are the rooms. ❤️

We’ve stayed a couple of times here and even though the location isn’t the most appealing, the customer service we received made the stay better. So special shout out to AVI at the front desk for always accommodating our needs for our stays! And the timing manner which it’s done! Great breakfast options as well! Comfy beds. You’ll see!

30 minutes from the airport. A little distance from the city center. The surrounding area is a bit deserted. The size of the hotel room and the bedding are OK. No disappoin**ent or surprise. Value for money