To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(3434)
Positive reviews(3330)
Reviews with photos/video(1273)
Friendly front desk staff(335)
Easy to get around(252)
Would stay again(107)
Located downtown(82)
Loved the view(80)
Tasty food(75)
Perfect for business trips(64)
Great swimming pool(35)
Negative reviews(104)
Ceejay85
Deluxe Double Room
Stayed in May 2024
Couples
17 review
4.0/5
Very Good
Posted on May 5, 2024
While the hotel is downtown, it's not as centrally located as other places closer to the water. There was an issue with dishes being left behind, and the staff was picky about charging for a sprite that i had replaced already. Still it was a good hotel overall
German bar on B1 is pretty good
Response from Property: Dear Guest, Thank you for posting your comment.Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose. Also we were happy to know that you like freshly brewed German beer in Paulaner Bräuhaus. Rest assures that your feedback is being shared with the respective departments for discussion and training purpose. It is our hope that this one time you’ve had with us will not deter you from continuing support to our hotel. We look forward to welcoming you back to the hotel in the near future.
HENG
Deluxe Double Room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Good location.
Clean room.
Polite staff.
Nice breakfast.
A lot of restaurants around the hotel.
Response from Property: Dear Guest,Thank you for posting your comment. We were very happy to read your positive review, and glad that we could contribute to making your trip to Dalian a great experience.Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special.Thank you once again for your thoughtful feedback.
MooNum
Deluxe Twin Room
Stayed in Jan 2024
Business travelers
56 review
5.0/5
Outstanding
Posted on Jan 21, 2024
The hotel is very good conditions. It is clean and very close with a shopping mall.
Response from Property: Dear Guest,Thank you for taking time to share your positive feedback.We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.
Guest User
Studio Room
Stayed in Sep 2024
Other
4 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Jennie was very nice to help my parents. They enjoyed this travel.
Response from Property: Dear Guest,Thank you for posting your comment. We were very happy to read your positive review, and glad that we could contribute to making your trip to Dalian a great experience.Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special.Thank you once again for your thoughtful feedback.
Guest User
VIP Queen Room
Stayed in Nov 2023
Business travelers
92 review
5.0/5
Outstanding
Posted on Nov 8, 2023
Nice hotel, kind and helpful staff. I had a nice stay in a suite. Thank you. Kempinski is always Kempinski.
Response from Property: Dear Guest,Thank you for choosing Kempinski Hotel Dalian during your business trip.We were very happy to read your positive review, and glad that you really enjoyed the hotel facilities and services. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its downtown location is the best choice for both leisure and business purpose.Thank you once again for your thoughtful feedback and looking forward to see you again.
Kristin1234
Deluxe Double Room
Stayed in Apr 2024
Family
3 review
4.5/5
Great
Posted on May 5, 2024
Nice hotel with big rooms. Breakfast was good. Pool was used by us every day.
Response from Property: Dear Guest, Thank you for posting your comment.We were very happy to read your positive review, and are glad that we could contribute to making your trip to Dalian a great experience. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose. Also we were happy to know that you like the breakfast and Pool.Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.
Guest User
Deluxe Twin Room
Stayed in May 2024
Family
6 review
4.0/5
Very Good
Posted on Jul 15, 2024
good hotel and good location, hotel facilities nd service all okay
Response from Property: Dear guest,Thank you for taking time to share your positive feedback.We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future
Marcus JS
Deluxe Double Room
Stayed in Dec 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Had a very enjoyable stay here over the weekend leading up to Christmas. Lovely room with a fantastic view over the Labour park. Very good breakfast - excellent coffee - and the Paulaner Brauhaus had a superb Christmas party. The Kempinski sets very high standards and did not disappoint.
Response from Property: Dear Guest, Thank you for posting your comment.We were very happy to read your positive review, and are glad that we could contribute to making your trip to Dalian a great experience. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its convenient downtown location is the best choice for both leisure and business purpose. Also we were happy to know that you like Christmas party in Paulaner Bräuhaus.Thank you once again for your thoughtful feedback. And I look forward to welcoming you back to the hotel in the near future.
Guest User
Deluxe Double Room
Stayed in Dec 2023
Family
11 review
4.0/5
Very Good
Posted on Dec 27, 2023
Close to shopping malls and subway station. Very convenient location and helpful staff
Response from Property: Dear Guest, Thank you for choosing Kempinski Hotel Dalian during your business trip. We were very happy to read your positive review, and glad that you really enjoyed the hotel facilities and services. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its downtown location is the best choice for both leisure and business purpose. Thank you once again for your thoughtful feedback and looking forward to see you again.
ZHAO HUI
Deluxe Double Room
Stayed in Nov 2023
Business travelers
77 review
4.7/5
Amazing
Posted on Nov 8, 2023
Good location in the center of the city, close to shopping mall and restaurants. Clean room with good price. Lots to choose for breakfast. Cathy Lin in front desk is helpful and she provided good service, it is a good choice for business trip in Dalian.
Response from Property: Dear Guest,Thank you for taking time to share your positive feedback.We were very happy to know that you had enjoyed the convenient downtown location of Kempinski Hotel Dalian and had a pleasant stay with us. Personalised service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special. I appreciate that you spent your treasure time to write a specific review. Thank you once again for your thoughtful feedback and we look forward to welcoming you in the near future.
Mark Flurry
Deluxe Double Room
Stayed in Oct 2023
Couples
19 review
3.7/5
Posted on Oct 16, 2023
I've stayed at this location multiple times. It is a good location and I enjoy the house band in the pub (located in the basement). The Kempeski is definitely showing its ago, however. The marblework in the bathroom is cracked and some of the flooring is stained. The public bathroom (to the right of the lobby) is in desperate need of a makeover, i.e. recaulk the edges of the lavatory and do a deep steam cleaning of all tile. Breakfast was superb and the wait staff was doing a great job turning tables around for the next customers. I would probably stay again, but only if the prices are reduced.
Response from Property: Dear Guest,Thank you for choosing Kempinski Hotel Dalian during your business trip.We were very happy to read your positive review, and glad that you really enjoyed the hotel facilities and services. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. Rest assures that your feedback is being shared with the respective departments for discussion and training purpose. Thank you once again for your thoughtful feedback and looking forward to see you again.
Guest User
Deluxe Double Room
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 12, 2023
Very good experience. Location close to everywhere. Got an upgrade at the reception from Nicole. She makes it instantly feel like home.
Response from Property: Dear Guest,Thank you for posting your comment.We were very happy to read your positive review, and glad that we could contribute to making your trip to Dalian a great experience.Delighting guests with outstanding and unique services and products are hotel mission, and we invest heavily in training to ensure every guest feels special.Thank you once again for your thoughtful feedback.
Guest User
Deluxe Double Room
Stayed in Aug 2023
Solo travelers
36 review
5.0/5
Outstanding
Posted on Aug 30, 2023
Excellent hotel and breakfast. Convenient location to many activities and restaurants and street food night markets.
Response from Property: Dear Guest,Thank you for choosing Kempinski Hotel Dalian during your business trip.We were very happy to read your positive review, and glad that you really enjoyed the hotel facilities and services. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its downtown location is the best choice for both leisure and business purpose.Thank you once again for your thoughtful feedback and looking forward to see you again.
Victor
Deluxe Double Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Perfect hotel and the spa was amazing.
Response from Property: Dear Guest,Thank you for choosing Kempinski Hotel Dalian during your business trip.We were very happy to read your positive review, and glad that you really enjoyed the hotel facilities and services. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its downtown location is the best choice for both leisure and business purpose.Thank you once again for your thoughtful feedback and looking forward to see you again.
Guest User
Deluxe Double Room
Stayed in Jun 2023
Couples
1 review
4.2/5
Very Good
Posted on Jun 18, 2023
Really nice environment for a stay in the city. The room was a good size and the bathroom conveniently designed. I will use the Kempinski hotel next time and recommend it to others
Response from Property: Dear Guest,Thank you for choosing Kempinski Hotel Dalian during your business trip.We were very happy to read your positive review, and glad that you really enjoyed the hotel facilities and services. Dalian is the most preferable coastal city in Northeast China with abundant tasteful seafood. And Kempinski Hotel Dalian with its downtown location is the best choice for both leisure and business purpose.Thank you once again for your thoughtful feedback and looking forward to see you again.