Nam Xuan Premium Hotel

Very bad experience. Staff were rude, unprofessional, and couldn’t speak English. They didn’t try to solve any issues, and the manager was never available. Poor coordination with Trip.com caused delays and confusion. Not recommended at all.

To start off with we were made to pay for ‘early check in’ despite the fact the room was clean and ready and we arrived at 9am. We would completely understand if it was early hours of the morning or they had to clean the room and get it ready early for us, but instead we had to pay 120,000vnd just for them to hand over a key. Room had no windows which we were aware of when booking but they had zero ventilation so the room was so stuffy and extremely damp, mould on the ceiling and after a few nights we really struggled to breath in there. No aircon to cool the room down, only a fan. The bed was SO hard… being backpackers we are no strangers to a firm bed and aren’t fussy but this was hard on another level. Felt like some wood had just been wrapped in a bed sheet, we struggled to sleep or get comfortable. They offered no daily of the room despite being a ‘premium hotel’. You have to hand over your key and ask for it to be cleaned and even then all they do is change the towels and empty the bin. We rented a motorbike for 2 days in a row and each time we did they made us wait until they had completely drained the petrol out of it so the needle was literally on empty. Would NOT come back here and would definitely NOT recommend staying at the ‘premium’ (barely budget) hotel.

As a solo traveler, I felt cozy and comfortable at this hotel. Its location is very convenient, with small shops, cafes, and restaurants nearby where you can grab a meal. The area around the hotel is quiet, and it’s within walking distance of various dining and leisure spots.