Duy Long Hotel

Feel the environment is quiet and comfortable

The room is spacious and relatively clean, the price is reasonable, the parking space is quite inconvenient, if you have parked your car and another car arrives, the staff will ask you to get off to park again, my car is a Ranger so it is quite big compared to other cars, to avoid being called to bother my family, I parked on the sidewalk next to the hotel. The bathroom design is not very reasonable, every time I finish showering, the water overflows all over the bathroom, making it slippery.

I recently stayed at Duy Long hotel and unfortunately, I had a less than satisfactory experience. The hotel itself was fine, but the customer service was disappointing. When checking out, I was asked by the manager to pay for the bed sheet because of a small stain on it. I explained that it was just a small, accidental stain that did not affect the quality or cleanliness of the bed sheet, but they still insisted that I pay. The manager's approach was very rigid and unsympathetic, which made me even more frustrated. I have stayed at many other hotels before, and such small issues have never been an issue. It is disappointing that they chose to handle it this way instead of finding a more reasonable solution. I expected more from a hotel that advertises quality and hospitality. Unfortunately, I left feeling more frustrated than satisfied. I will not be returning and would advise anyone to think twice before booking a room here.