Rexinshiminzhaomou
March 27, 2025
Don't book this hotel. We booked a room without a window, but it was in the basement. After checking in that afternoon, we lay in the room for half an hour, and a rash appeared on our neck. Then we went out and the rash subsided after half an hour, so we didn't take it seriously. We went back to the hotel and slept for an hour at night, and the rash appeared all over our body again. Then we immediately went out to tell the front desk and asked to change the sheets. Then we took a taxi to the pharmacy, and the doctor told us that it was an allergy, and prescribed smears and oral medicines. So we returned to the hotel and asked to change the room, but the hotel insisted not to change it. If we wanted to change the room, we had to pay extra. The service was very poor! First of all, before we booked, the hotel did not mark the room on the negative first floor on Ctrip. Secondly, after the allergy incident, the hotel's first reaction was to shirk responsibility instead of caring about the guests. I really wonder if the good reviews of this hotel are all fake? ? ? The sound insulation is particularly poor, and we can clearly hear the voices of the neighbors in the room. When we communicated with the front desk and asked him to call the boss to inform us of our situation, the boss of this hotel responded speechlessly and gave us two choices: return to the original room or pay extra to change the room. I have the entire communication video with your hotel on my phone. I suggest that you immediately indicate on all booking apps that your room is in the basement and stop deceiving other guests, otherwise I will give you a bad review on agoda and Google!
Original TextTranslation provided by Google