Phuc Thanh Luxury Hotel

Great location and very nice staff trying to help the best of their capacity. Room cleanliness can be improved. I can see that the better communication with customers, great public relationships would bring the hotel to the next level. Hope to see this great place improve over time.

No one manning the reception, no bell to ring to get someone's attention (also no one watching "left luggage" so zero security). We waited for good 5 minutes before a receptionist showed up and didn't even apologise. This happened twice in the same day. Reception is full of flies, spiders and mosquitos. We paid for a King Room and were given the Standard Room. When we tried changing to the correct room, the receptionist made us wait while she sat on her phone on Spotify. The she claimed the two types of rooms were the same and refused to change the room. When we pointed out the room was dirty (all surfaces dusty, hair, dead flies and dirty mop water marks all over the floor), she refused to get it cleaned again. She suggested we cancel the booking and leave. When we asked to speak to a manager, we were told to sit at reception and wait. We waited for over 15 minutes and when we then asked how long it would be before the manager arrived, the receptionist said she didn't know but it was going to be today. We asked whether she expected us to sit at reception for the rest of the day and, to our disbelief, she said yes. We cancelled and left. Save yourself time and avoid this place.