Zone Of The Villas Of Green Island, Lot A1, Quan Hai Chau, Da Nang, VietnamView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Grand Mercure Danang Guest Reviews
4.3/5
Very Good
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.3
Cleanliness4.6
Filter by:
Sort by:
All reviews(54)
Positive reviews(32)
Reviews with photos/video(10)
Friendly owner(8)
Awesome stay(5)
Loved the view(5)
Great location(4)
Negative reviews(2)
JL0920
Superior Twin Room
Stayed in Sep 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Sep 13, 2024
Nice view! Upgraded my room to a higher floor. Buffet Dim Tsum was very good. Very comfortable hotel and near Danang airport
Response from Property: Dear valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. Your kind words about your experience at Grand Mercure Da Nang are greatly appreciated, and it is delightful to read that you enjoyed your stay here with us and everything had met your expectation. We hope to have the pleasure of welcoming back for more unforgettable experiences.Warmest regardsMai Trang (Ms.) Assistant Guest Relation Manager
Show More
Susanna Wai Lam
Superior Queen Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Great location, delicious Vietnamese food and I had a lovely massage. Will be back!
Response from Property: Dear our valued guest,Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang!Once again, thank you, and we hope to welcome you back on your next visit.Sincerely,Truong Quoc Dung (Mr.)Guest Relation Officer
Show More
Guest User
Family Suite
Stayed in Jan 2024
Family
13 review
5.0/5
Outstanding
Posted on Jan 15, 2024
Great sevice , delicious breakfast , best service mind staff we had a wonderful time there
Response from Property: Dear valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. Your kind words about your experience at Grand Mercure Da Nang are greatly appreciated, and it is delightful to read that you enjoyed your stay here with us and everything had met your expectation. We hope to have the pleasure of welcoming back for more unforgettable experiences.Warmest regardsMai Trang (Ms.) Assistant Guest Relation Manager
Show More
kevinzxy
Superior Queen Room
Stayed in Mar 2024
Business travelers
29 review
4.2/5
Very Good
Posted on Mar 24, 2024
They dont have hair conditioner. The shampoo seems to be 2 in 1 with conditioner effect. But it's not good enough.
Guest User
Superior Queen Room with River View
Stayed in Jul 2022
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jul 29, 2022
D location very good and hotel very nice and clean
And d counter service very good
I also got book d hotel breakfast ,all my friend like d breakfast because d food very delicious ๐๐๐and everyday got d new food ๐๐๐๐
All my friend said will come to stay this hotel again ๐๐๐โค๏ธ
6/12
Alex
Superior Queen Room
Stayed in Jun 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Very good
Response from Property: Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer
Show More
Guest User
Superior Queen Room
Stayed in Oct 2022
Travel with friends
5 review
3.7/5
Posted on Oct 29, 2022
Good service and staff very attentive. Clean environment and good view of the river.
Guest User
Superior Queen Room with River View
Stayed in Aug 2024
Solo travelers
5 review
4.5/5
Great
Posted on Aug 18, 2024
The staff are very polite and speak good English. There is a small casino in the hotel. The casino is mainly filled with slot machines. Locals are not allowed to enter. If you want to try your luck, remember to bring US dollars. The casino uses US dollars.
Original TextTranslated by Google
Response from Property: Welcome, on behalf of the entire Grand Mercure Danang Hotel, we would like to thank you for your comments and compliments. Your contribution is the motivation for us to work harder to bring the best service experience to our customers. Thank you again for these special feelings. I wish you good health. Looking forward to welcoming you back soon. Sincerely, Le Kim Do (Mr.) Guest Relation Officer
Show More
์ธ๋์๋์กด์ค7
Superior Twin Room with River View
Stayed in Oct 2024
Business travelers
10 review
4.0/5
Very Good
Posted on Oct 30, 2024
It is about 10 minutes from the airport and the staff is friendly, but I was a little annoyed that I had to wait more than 10 minutes for check-in. Breakfast was okay and it takes about 15 minutes to get to Da Nang Town or My Khe Beach.
Original TextTranslated by Google
Response from Property: (-) Dear our valued guest, Thank you for taking the time to share your experience at Grand Mercure Danang. We are sorry that your experience did not meet your expectations. We sincerely apologize. Grand Mercure strives to provide excellent service experience to all customers. Therefore, your feedback is very important to us. Please be assured that we are taking appropriate measures to address the issue and prevent future occurrences. Thank you for sharing your concerns and we hope to have the opportunity to serve you better in the near future. Best regards, Le Kim Do (Mr.) Guest Relation Officer
Show More
Guest User
Superior Queen Room
Stayed in Oct 2023
Family
58 review
1.0/5
Posted on Oct 20, 2023
The facilities are over 10 years old and are extremely simple. There is a small swimming pool on the first floor and a closet full of dust. They charge 1 million dong for even the smallest things. Snacks. Vinyl. All paid 5 out of 10 points Even if you want to be assigned to a high floor, it is on the 11th floor in the middle and low floors, but they told you to pay 500,000 more for the 18th floor, so there is no soap, no cold water, and the water pressure is weak, so it takes three times more time to shower than usual, and the surrounding area It's located on the outskirts with no restaurants, so you have to take a taxi to get out, and Trip.com's rating is overrated. It would be a disaster if we stayed at different hotels for 3 days. I almost went through a lot of trouble, but I just want to get out of this hotel quickly. The view from a 3-star hotel is usually from a very low floor. I will never come to this hotel again.
Show More
Original TextTranslated by Google
Tahsien
Superior Queen Room
Stayed in Dec 2023
Family
36 review
2.7/5
Posted on Jan 5, 2024
I would like to say that the experience in a five-star hotel is very bad because the neighborhood is so desolate that I am short-sighted and need to take a ride ๏ฟผ๏ฟผ
Original TextTranslated by Google
Yuhsiang
Superior Twin Room
Stayed in Dec 2023
Business travelers
31 review
4.0/5
Very Good
Posted on Dec 27, 2023
The scenery is beautiful, the bathroom in the room is great, the room is a bit old, but overall it is clean!
Original TextTranslated by Google
๊น์ฉ์ฒ
Superior Family Room
Stayed in Jun 2024
Family
14 review
4.7/5
Amazing
Posted on Jul 24, 2024
It's a good hotel. I'll use it again next time.
Original TextTranslated by Google
Response from Property: Dear valued guest, All the staff of the hotel sincerely thank you for sharing your wonderful experience at Grand Mercure. Your positive feedback and compliments are a great source of energy for us. We promise to share these shining words of praise with all our staff. This will boost their motivation and pride, and encourage them to maintain and improve the quality of the service they provide every day. We hope that your next visit will be just as satisfying. Please feel free to contact us at any time, we are always ready to provide you with the best service. Once again, thank you for choosing us and we look forward to your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer
Show More
Guest User
Superior Twin Room
Stayed in Jun 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Jun 6, 2024
The buffet food is good and there are many choices
Original TextTranslated by Google
Response from Property: Welcome, on behalf of the entire Grand Mercure Danang Hotel, we would like to thank you for your comments and compliments. Your contribution is the motivation for us to work harder to bring the best service experience to our customers. Thank you again for these special feelings. I wish you good health. Looking forward to welcoming you back soon. Sincerely, Le Kim Do (Mr.) Guest Relation Officer
Show More
Guest User
Superior Queen Room
Stayed in Sep 2023
Business travelers
6 review
4.7/5
Amazing
Posted on Nov 7, 2023
Da Nang's regular place to stay on business trips. The customer service is top-notch, check-in at the front desk is smooth, and welcome drinks and towels are provided. The taste of the breakfast is also top notch. You need a Grab to go around town or to the airport, but it comes right away when you call for it.