Sheraton Suites Akron Cuyahoga Falls

We visited here for a family reunion. We had reserved the king suite on the river side. The bed was fine and the linens were comfortable. They did have in room service each day which was very nice as so many places have begun this “we don’t change linens unless you ask” garbage. So service was excellent. As for complete cleanliness, the rooms windows facing the rivers were disgustingly gross, full of webs, they were double pane but there were all sort of critters in there yuck, so we kept the curtain mostly closed…fortunately we did not spend much time in the room during the stay just to sleep mostly. The hallway down the first floor was constantly dirty…I think it lead to the main floor room servicing center…but that never seemed to get cleaned. The in house restaurant was lacking both in menu selections and service quality. Not enough servers to handle even a light load of customers apparently as our server disappeared and we got cold food and had to wait about 15 minutes to get our check once we were done. And the food quality was very poor. There is a nice walking path that leads to wonderful views of the river and the falls….and over to the downtown area where there are many local food establishments we did not get to visit.

Close to town. Creek view. Restaurant on-site.

Not good. AC wasn't working and they didn't offer any help or room change.

The river and beautiful open plan inside the Sheraton property.

The front desk staff were very nice and accommodating. Dinner and breakfast food items were great.

Aaron provided me with top notch customer service! He was very knowledgeable of all aspects of the hotel. Aaron did not cut any corners in terms of providing me with the high level of service that I expect as a Bonvoy member. t was my first stay at this property. Because of Aaron's exemplary customer service, I will be sure to return.