heididE1992VA
June 17, 2023
This hotel was recommended to us because of the pool facilities. The pool was “ok”. The room was a huge disappointment. We paid almost $400 for the suite because we are a large family of 6. When we turned on the bathroom exhaust fan it reeked of ****, the floor needed vacuuming, there was cereal and other debris on the floor. There were twin beds in the loft area, one of which was cracked and broken on the side. They had old, thin, cartoon character sheets on the beds that did not fit the mattress and there were no blankets. There were stains and splatters on the walls, doors and carpets. Some of the furniture was chipping and there was wallpaper peeling from the walls. The biggest concern was a window with a broken latch/lock, a screen that was bent and coming apart from the window and our room was on the 4th floor. We reported some of this to the desk. They did come to vacuum the room but offered nothing else. We will be contacting corporate with our concerns.