Holiday Inn Grand Rapids - South

Light on the breakfast bar We stayed in 418 and the ac was very loud. Breakfast was not quickly replenished. We had to leave pretty quickly in the morning around 7 and there was nothing left. Comfy bed and good water pressure in the shower. :)

The rooms are clean, but the floor in the eating area was sticky. Even after I watched them mop. It might just be what they use to mop with. For the price this place is amazing and fun for kids. Breakfast was warm and decent. Staff were nice.

We booked this hotel specifically for the bar and pool/hot tub. During check in, the agent wearing a green sweater and matching eye makeup informed us that the bar was closed due to no available staff. We were advised that we could bring our own drinks and enjoy the bar but there was no staff available to serve us. We were disappointed but decided to take her up on the offer. After checking in we made our way to the bar area and again, we were advised that they had no accommodations to keep our drinks cold but that there was an ice machine down the hall. About 20 minutes later we were approached by the manager and informed that we were not permitted to drink in the bar. Terrible communication and service. We were not able to access the

For the price I paid for the room. Plus being forced to pay an additional $100 deposit. I would have expected the pool area to be more clean, better monitored and taken care of. Tons of unruly children, very dirty water. No staff monitoring for wrist bands or making people follow the rules. Over capacity for sure. Staff was very stressed out and short at check in.

We had a very nice one night stay and would definitely recommend it, and return. They were understaffed both when we checked in and the following morning, so we had to wait a bit. But, the staff did everything they could to help everyone as fast as possible. The pool/splash pad was fun! The equipment could use an update, but was clean and the kids loved it.

Kids were running the halls, up and down the stairs and yelling, being extremely loud until about 1:00am. Our room phone did not work, so I had to walk down to the front desk to report the noise. You could hear them from the front desk too. The employee working the front desk acted bothered when I asked her, politely, if anything was going to be done about the noise. The loudness went on for a couple more hours.