Guest User
October 29, 2024
We are staying for 2 weeks and this is not what was advertised, it's barely making a 3 star hotel, I've been to other riu hotels and this one is massively under standard. First off no air con at check in you get to stand in a queue for about an hour when you arrive no drinks in 30 degree heat. You then get to your room that stinks of sewerage apparently it's the water treatment, we had to change rooms 4 times as each room had a problem, 7107 very bad smell air con broken, room 5007 the door was broken and couldn't get in stunk of sewerage, 3rd 5227 room didn't smell as bad but air con didn't work and it was on the top floor, they don't have any lifts. We had to pay to get a room upgrade to use the adults only area and get drinks in our room, also you get coffee and tea but no milk in your room, it's also 3 days so far asking for the drinks to be refilled in the room reception keep saying it will be done but doesn't get done also no iron in the room and the tv is poor, if you have a fire stick bring it, the internet here is very poor. Dining is like being in benidorm it's a free for all with flies everywhere on the food, if you are into sea food your OK as its in every restaurant here, other riu's have a steakhouse this one doesn't, all the drinks are own brand no proper drinks, rola cola and that, the spirits are watered down cocktails are a bit rough no proper Baileys or tia Maria only 1 brand of beer as well, if you want a red bull it's 5 euro from the shop, insect repellent is 15 euro from the shop. Think you guys can get the jist of it, out dated and sub quality, you are basically paying for guaranteed 30 degree heat and sun, everything is for the masses not quality