GinaFiiiiiish
December 27, 2024
I finally booked a hotel on Christmas Eve. When I arrived at 8 o'clock, the owner was gone. She left the key in the mailbox outside the door, but I couldn't find the envelope with my name on it. The first time I called the owner, he said that he had left the keys outside and said that I was cheated. I immediately contacted Ctrip's online customer service. I think Ctrip contacted the owner again. The owner called me again not long after and said that he would come back to help me. Finally, the owner came back and found that she had forgotten my key on her desk. Although it was a mistake, it was fortunately solved and we didn't have to sleep on the street. Thanks to the owner and Ctrip for their quick feedback and help.
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