The Westin St. John Resort Villas

Beautiful Villa in Sunset Bay overlooking the water. The water is smooth like glass and very swim/snorkel friendly. Absolutely the best for families. Sunset Bay has two bedrooms. One with king bed and the other with two queen size beds. It had a full kitchen and a pull out sofa if needed. We walked right out on the beach.

The room was the smallest room Ive ever stayed in for a family of 7. There was literally no where to store your luggage. In master br there was no dresser--only a few drawers in the tiny closet. In the 2nd br there was no space at all to move around and a couple small drawers beside tiny closet. In both br you could not store luggage under bed. Our luggage covered every spare floor space. They could not move us to bigger unit nor give me a lock off. The living room was tiny so we stayed majority of the time out on the balcony. Had to drag chairs from inside to have enough seating. The pool was good and the beach was ok once you got around the seaweed in water at watersedge. Very disappointed in our accommodations!!!!

There are lots of good reasons to stay at this resort. But first, BE AWARE that you are automatically booked on a ferry from Red Hook to Cruz Bay. Westin provides the shuttle to Red Hook from the airport, then you have to wait for the ferry. Our wait was almost 3 hours and there was no food available at the ferry station. The ferry cost $139 per person round trip! We had thought this was included with our stay but only found out when we checked out that it had cost us $280 for the 2 of us to get to the island then back to the airport. The local ferry from Charlotte-Amalie to Cruz Bay is only $13 per person so we feel like we were taken advantage of by being scheduled to take the Westin shuttles without being told it would cost such a ridiculous amount. It only costs $3 to take your car to St. John which makes $139 even more insulting. The resort itself is quite nice and we enjoyed it very much. The rooms are well-stocked for a long stay and are very comfortable and clean. The landscaping of the resort is gorgeous! The pool and beach areas are really nice and roomy. Kayaks, paddle boards, and small sail boats can be used for no charge but if you want to use 2 beach chairs and an umbrella, it will cost you $35. Pool chairs are free though. Snorkels restaurant is excellent with lots of healthy, well-prepared options. Lemongrass is a step above that but be aware that it is closed Mon/Tue/Wed. There are free shuttles running throughout the resort every day and evening. Taxis are always available to take you into Cruz Bay with rates running about $7/person one way. It's only a mile away but it's very hilly and too narrow to walk safely. All in all, we recommend the Westin St. John Resort but next time we will stay somewhere with easier access.

This resort was nice and very convenient to the water ferry. They had lots of shuttle taxis to take you around to all areas of the island. There were also golf carts on the site to take you to and from the parking area. The hotel was very well located with a wonderful, clean beach area. The beach area did have some water traffic but it was not disturbing. There wasn't any snorkeling activity however. They provided paddleboards and kayaks for guests only. The pool was large, clean and lots of fun. They had bingo and water aerobics and several planned activities throughout the week. Towels were provided and lounge chairs and umbrellas were plentiful. The only disappointment was the cleanliness of the unit upon arrival and throughout the stay. The floors and the carpet were not clean when we arrived. The bathroom and kitchen area were clean, so we were fine. We were there 7 days. Our sheets were never changed. On the fifth day of our stay, we came in to find several clean towels, but the dirty towels were there throughout our stay. When I mentioned it at checkout, I was told we should have called for service, so keep that in mind. Just disappointing to find Westin so unobservant of their guests needs. With that being said, we would choose to stay there again since we are owners, due to the pool and beach area.

After spending 4 nights camping at Cinnamon Bay the amenities here were a welcome change of pace! The staff were friendly and very accommodating. We were very well taken care of! Our lodging (a 2 bedroom bi-level villa) was perfect for our needs and was clean upon our arrival. The pool was a highlight and we really enjoyed the staff at the poolside bar, Snorkels. We will return again!!

We own a Vistana timeshare so this is an in-network trade for us. We know what we are getting, so our expectations are not high. If you are renting as a non-owner, then it will be a bit disappointing for the high cost you are paying until all the renovations are done. I will not use my points here again until then. They have beautiful renderings of the new room remodels, as well as I believe the pool is also being updated. Right now, everything is run down as others have stated, but we look forward to staying again in a few years when everything is brand new! The staff here are great! Have never had a bad experience with staff ever. If you treat them with respect, and don't act entitled, you will also be treated with respect. So, yes, the resort is getting worn down, but at least they are doing extensive renovations! To mgmt: Please install solid front doors up on the hillside units. The frosted glass front door and windows lets all the street and resort lights in at night, so its very hard to sleep! There is no way to block the lights coming into the room. I hope this is part of the renovations, but I don’t think I would stay up on the hill again.