Motel 6 Cross Lanes, WV–Goff Mountain Rd

The owners aren't very friendly and that's awful they talk to people nasty even when you spend over $2,000 I loved the hotel because it was convenient and comfy but they are rude

Room was OK. Bed was comfortable. But the bathroom was not good. Looked like it hadn’t been completely cleaned, the toilet had a leak, and it smelled. The room was right up against the interstate and it was a bit noisy.

Multiple cigarette burns in the bedspread. A chunk of the inside of the bathroom door was missing and dirty. The room felt unclean and unsafe.

Location was convenient to food, groceries and gas. Right off the highway, but not too noisy. Room was exceptionally clean. No sign of critters. Beds were very comfortable. Bring extra pillows, only two per bed. Bring your own do not disturb sign. Room service knocks a bit early, and on your day of departure they will show up early to see if you’re planning to check out; that seemed odd, but all things considered. We would stay again.

The property was okay. It was a motel with basic amenities. But there bugs/spiders in the room, and no shampoo was provided. The restroom was smelling, and there was no lid on the toilet bowl. The biggest issue was the rudeness of front desk staff. The coffee machine was out of service. But instead of writing that, he wrote do not touch on top of the coffee machine, with brew button exposed. I assumed it was due to that section being hot. The moment I hit the brew button, that guy came over screaming yelling at me that I don’t know how to read English and how dumb I am. I told him politely that you should have written out of service rather than do not touch, and that too without hiding brew button. He kept yelling saying that there are dumb people all over. Since I was getting late, i didn’t engaged with him further. Really rude front desk staff and hostile customer service.

Okay The room was okay but I wasn’t happy about all the cigarette hole burns in the blanket. The sheets did not look very clean. It was a smoking room and there was no ashtray. Only one small bar soap and no shampoo or conditioner. Not enough blankets.