Guest User
October 20, 2024
Really disappointing stay, we will not be returning. We stayed here for 2 nights (2 adults, 1 toddler & a small dog).. after travelling for hours we were greeted by a very frosty receptionist…Not what you want after travelling hours to get there & not a great start to our break. We paid extra for a family room which was a good size but very dated and in need of some TLC, especially the bathroom. The room was not cleaned on the second day and we had no fresh towels left. To top the trip off, when checking out we were hit with a £60 charge for our small dog staying.. how they can justify £30 a night for nothing but some cheap treats and an old blanket is beyond me! There was no mention of this when we checked in & it really did put a damper on things. Why was this not mentioned when we arrived? Very misleading and a complete rip off.