Premier Inn Bristol Cribbs Causeway (M5, J17)

Stop in to have breakfast and was greeted by Helen and Aleena. They made me feel so welcome. I am visiting from America and I’ve been to a lot of places but this location really made me feel at home. Both ladies kept stopping by my table making sure everything was ok. I really appreciated two welcoming faces and they also gave me some good advice on places to visit while in Bristol.

A huge disappointment was the restaurant, most of what they advertised on the menu was off. No rice for the Curry's, no pies etc. When we did find something to order it looked like someone had thrown it onto the plate from a distance! The drink situation was as bad, no sauvignon blanc. The hotel was fine. Check in was all automated! The car park was very handy and well lit.

Stayed here to break up the long journey to Cornwall. The premier plus room we’d booked was underwhelming but thankfully clean and comfortable enough. Bathroom very basic and disappointingly didn’t have a bath which would have been useful to bathe my baby after a long journey. Breakfast was very disappointing - coffee machine faulty, no veggie sausages or bacon as advertised (none left in the hotel, apparently) and pastries poor quality. The staff that we encountered (in the restaurant, didn’t see a soul elsewhere) were lovely and helpful, but clearly overworked. Not a bad place to stay by any means and cheap enough, however breakfast could have been better.

Hotel is clean and tidy and room is like I expect from a premier inn. The food was ok but it was stupidly long wait it took 45 mins for a burger 20 minutes for a drink! It’s not the staffs fault as it looks like they’re understaffed but they had a manager just stood at the till literally just looking over orders! Common sense there is if it’s busy and there are long waits they should help but she didn’t.

Excellent, large hotel. Plenty of parking. Exceptionally quiet - didn't hear any noise from the surrounding roads or businesses. Super easy and quick check in on arrival. Room spotlessly clean. Food at breakfast and supper delicious. Decaff coffee unavailable - please make this available in the future.

I booked this hotel as I was working locally for a couple of days - I cannot recommend this hotel enough. The staff were friendly and helpful Lewis Aleena and Helen made me feel welcome and nothing was a problem they were all more than happy in their work. (Very funny overhearing their conversations ) Evening meal was a bit of a let down after breakfast . Rooms were clean but corridors and lifts were dirty. Car park was free which was a bonus. Overall great stay and I will return.