Europa Gatwick Hotel & Spa

Avoid this place! Dreadful, dated and dirty hotel. The leisure facilities were poor and despite when booking it was advertised as "included" - when we arrived at the pool we were told we had to pay for this separately! Parking was a nightmare, as most of the spaces (including blue badge bays which we were entitled to use) were taken up by "long term parking" which the hotel sells to those flying out on holiday grabbing the money, but to the dettriment of hotel guests who then cannot park at the hotel. We got shrugged shoulders when raising it. The bathroom in our room had not been stocked with toiletries, and a dispenser on the wall in the shower was empty. I asked reception for help to get shrugged shoulders and "there is nothing i can do, here have a bar of soap i found in the drawer!" I asked why they could not get any shampoo etc from the housekeeping store room and was told "nobody has access to it this time of day" (it was late afternoon). The safety restrictor was broken on the balcony doors (we were on 1st floor) meaning it was not safe for children (the hotel was fully booked appaerently). To top it off at 1 in the morning staff were having a very loud discusson shouting at each other at the back of the hotel underneath our windows which woke us up.

The service was wonderful right from check-in with the receptionist. The room was perfect for family. Breakfast was good. The environment was nice and quite. I will surely book this hotel whenever am around the area.