Premier Inn London Gatwick Airport East

Staff were really helpful. Great location.

There are 3 pillows on the bed in room and very dirty. There were hairs on Two pillows case out of three. It’s terrible.   The toilet was very noisy after you switched on the light. It’s annoying. The phone data and signal is bad in the room. There are no lifts and no restaurants in the hotel.  We wont book it again. Never and ever.

Comfortable and clean accommodation. Staff were very friendly and helpful. Couldn’t do enough for us after a very stressful day at the airport; made all the difference.

As premier inn rooms go this was their usual standard, the bed was comfy. However, the room was unbearably hot (I am aware that the UK was in the midst of a heatwave) and the portable fan just wasn’t enough. The air conditioning was nonexistent. I know this can be a recurring theme in premier inn hotels and maybe something to rethink. They do say it is healthier to sleep in a cooler room. Also at this particular hotel there was no restaurant, however the adjacent pub was nice and the food very pleasant, with large portions. However, no breakfast service available which was a disappointment. On the whole for 1 night it was what it was but we couldn’t have stayed longer.

The hotel itself is well looked after, clean and modern. However special recognition is towards, receptionist ALLA who is attentive to any queries raised which she problem solved. She is very good front of house as she makes the stay feel like a home from home rather than paid accommodation due to how friendly and caring she is. The company is lucky to have ALLA not just because of how good she is at her job but also how nice she is as a person.

Great option if leaving your car at APH parking. Comfy beds, super price and The Parsons Pig next door has excellent food options. There isn't a lift though so watch out if you have heavy cases to carry up to the 1st floor. Airport is not far if you are travelling abroad, will book again.