Premier Inn London Gatwick Airport East

There are 3 pillows on the bed in room and very dirty. There were hairs on Two pillows case out of three. It’s terrible.   The toilet was very noisy after you switched on the light. It’s annoying. The phone data and signal is bad in the room. There are no lifts and no restaurants in the hotel.  We wont book it again. Never and ever.

Everything was in good condition and clean. AC was working.

As far as Premier Inn's go, this is one of the nicest ones I have stayed in. Staff very welcoming, friendly and helpful. The check-in /check-out procedures were simple and straightforward and parking is included. The location is great, not too far from the airport and there are restaurants / places to eat nearby. The room was spotless and the bed extremely comfortable. The only thing that let it down slightly was the free wi-fi, unfortunately it barely worked however there is an option for a faster one at an extra cost. Overall was a lovely stay.

As stated there is no air conditioning so I had to open the window. However the pub next door was busy with many people sitting outside until late at night so extremely noisy. Very basic bathroom with only soap provided One plus is the free overnight parking.

I have stayed at many Premier Inns, but this was my first experience at a local one, and I was truly impressed by the staff’s exceptional service and genuine customer care. A special thanks to Alla, who made me feel welcome from the moment I walked in. She ensured I had a comfortable room, and I couldn’t have asked for more. I’d also like to acknowledge Terri, whose bubbly personality, professionalism, and helpful attitude stood out. I had arranged for a parcel to be delivered to the hotel, and the reception team handled it seamlessly. They made sure all staff were informed, ensuring a smooth process. Jay at reception was also brilliant—attentive, helpful, and quick to answer all my queries. The restaurant staff at Premier Inn Manor Royal were equally wonderful. One lady, in particular, was very welcoming and took great care in noting my son's allergies. However, I do wish there were more gluten-free options available. One thing to note is that this hotel does not have its own restaurant, which might be a consideration for some guests. Overall, I’m really glad I chose to stay here instead of the North Terminal location. Thank you once again to the entire team—management should be proud of such outstanding staff!

Hotel clean but very tired. No restaurant on premises and nowhere within walking distance to access breakfast. Pub next door opens at 12pm but in the meantime prepare to go hungry. On a plus note, couldn't fault staff, who were helpful and apologetic over there being no restaurant, which apparently closed during COVID.