Holiday Inn Express London Gatwick - Crawley, an IHG Hotel

Good clean hotel, efficient and polite staff beds were comfortable. Food was very good. Parking and room package purchased at a good rate. We have used the parking and room options before and found it meets our needs especially when we have an early flight.

Hotel was ok till my return when it took over 3/4 hour for them to find my key. In the loads of boxes. A manager walked in and basically stated he had better things to do Then my keys found elastic banded and broken in two No apologise disgraceful stating they made not there was damaged to start Not true and we managed to get broken part in lock to finally get home very late that evening Would not use hotel again as bad customer service

A typical airport hotel with rather "interesting" electrics - put switches to the off position to get some lights to come on! It needs (and is possibly in the course of) a decent freshening up. Food in the restaurant was really good - award a gold star. My pet hate - charging for parking overnight whilst a guest. As we were leaving reasonably early next morning we "only" paid £11 ! If a hotel chain is so hard-up then pad the headline price to include the parking.

From check in services Helpful, engaging Booked our taxi back to the airport Parking seem less Great set up Upon arrival a very slick, well rehearsed and competent welcome team are on reception to cater to your every need The room’s were very modern, clean and of a very high standard We enjoyed drinks at the bar Served once again but fabulous staff that were genuinely eager to help The dinning experience filled me with dread …..!!! Hotel dinning … what’s to like ? However another pleasant surprise The food was really reasonably priced So instantly I though it’s going to be crap However four of us had a great meal I had the spaghetti carobana with back on and extra chicken, with cheesy garlick bread YUM My wife had the chicken and bacon pie She thought it lovely The friends had lamb shank curry Beautiful with cardamom rice All served but the adorable Sarah She spent about five minutes with us chatting Her husband works with her Her two daughters are in university One in Bath the other in JP Morgan’s academy Lovely lady Fabulous service from start to finish I will definitely stay every time I fly from Gatwick My new best find ever

Pros: Location is great if commuting to or from London Gatwick. Reliable and affordable bus/shuttle service Breakfast although repetitive, they had a great selection to choose from Restaurant and bar staff made the stay at this hotel everything, as they were helpful and attentive. Can't remember the bartenders name, a young guy I salute you. Cons: The rooms are small and crapped. The front desk was extremely rude and not helpful Check in was extremely late and room turnover was poor. Overall, the hotel could use a room and staff upgrade but generally, it served it's purpose of a two night stay. Although, I won't choose here again.

Booked this hotel for the night before flying out for 10 nights as it made life easier to travel the day before. Worst decision of my life. The actual one night stay wasn't too bad, but upon arrival back to the country, and trying to collect our two cars from them, we realized how careless and rude the staff are. They had allowed the battery on the car to die, and not told us about it until we discovered the car dumped in a space at the back end of the carpark. I went back to reception to try to gain a complaints email/phone number but Dora, duty manager, couldn't have been less helpful. She eventually threw the world's smallest piece of paper at me and told me they would the details on the paper would be no good until the following day as it was a Sunday. The complete lack of support with this issue meant we were stood out in the freezing cold, snow on the ground and it trying to rain, waiting for the AA to come and rescue us for 3 hours. No offer of a hot drink, nothing. I had sent an email to the address offered detailing the way we had been treated, expecting a reply the following day. This did not come. I phoned the numbers on the paper slip on the Monday (late afternoon) but this was not answered at all. Eventually I found another number online and proceeded to wait on hold for nearly an hour. Eventually somebody answered the phone, who told me that the email address I had been given was for the hotel front desk and would not be picked up or dealt with. I forwarded the email to the one they gave me. They responded informing me that I needed to contact Bookings Direct and try to claim through them. I did not want a claim, just an admission of negligence to the car and possibly a genuine apology. I have not received anything of the sort, other than a 1/2 price voucher valid until December for the same hotel. Obviously this wasn't accepted as it is completely pointless. Save your time, money and effort. Book the premier inn down the road.