Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

My wife and I stayed at Extended Stay America Premier in Cranberry Township for six months, and unfortunately, it was a deeply disappointing experience. First and foremost, the hotel fails to deliver on its advertised amenities. The continental breakfast, which drew us to this location, was virtually nonexistent. When they did offer food, it was inedible—our muffins had mold on them. Additionally, there is only one working elevator for the entire hotel, which made things very inconvenient. The fire alarm constantly goes off especially in the weekends and would stay on sometimes for 45 minutes until it would be turned off. Housekeeping was severely understaffed, leading to infrequent cleaning despite it being included in our bill. When it came to billing issues, things took a turn for the worse. Even after checking out with a zero balance, we discovered an unauthorized charge of $677 on our bank statement the following day. have yet to receive my full refund and am currently forced to seek legal assistance. The front desk staff—particularly , Director of Sales, General manager, Assistant Manager, The entire management / Staff team—were unable to provide any clear explanations. They appeared incompetent and dismissive when we raised concerns, and it became clear that they do not respect their guests or their inquiries about charges. Throughout our stay, we faced multiple unexpected charges labeled as "up-charges," despite being assured that our suite was billed at a weekly rate. This experience felt like an attempt to extract more money from us rather than provide a comfortable stay. Overall, our time at Extended Stay America Premier Cranberry Township was riddled with issues, and I would not recommend this hotel to anyone. Save your money and look elsewhere!

Great staff, very friendly & inviting. The hotel is beautiful & the rooms are also in excellent condition. Would recommend 👍

The worst hotel I’ve ever stayed at stay far away! I’m in town for work for 4-5 months and my company chose this hotel out of all hotels. 1. It’s dirty from the ground up they have a 10 point cleaning job there supposed to do. me and my roommates haven’t had our room touched in a week and a half. 2. They don’t care who’s making noise there response is “I’ll try” 3. The fire alarm went off one night for an hour and a half with no one at the front desk. 4. The breakfast isn’t even breakfast it’s muffins and coffee. 5. The people look like they hate their job here really bad attitudes and nasty looks all around. 6. Kids are screaming and crying through the halls all night. They need to get it together.

It was a good stay me and kids enjoyed

A bit rough A working hotel.

i fully blame myself for forgetting to check reviews before buying ANYTHING like i normally do but that does not excuse the poor experience my family and i had here. seemed like a clean place until you go into your room. it smelled like someone had been living there for years and i can tell that housekeeping (or hotel management) didn’t do a good job with the numerous unpleasant smells, stains, and even misplaced/damaged items. the machines doesn’t even work in this place when i wanted water/ice and it’s not real breakfast you get. it’s basic muffins, oatmeal, coffee. i guess some people have different definitions of breakfast. came here for a good time but highly disappointed with my stay. do not recommend