Pullman Port Douglas Sea Temple Resort & Spa

Very dated and tired rooms but lovely restaurant and their staff and fab location. The room, 248 a penthouse apartment was definitely not 5 star, the furniture was filthy, broken blinds, it smelt musty and is in desperate need of a refurb. Reported to the assistant manager and his staff but other than providing some room oil to use in the diffuser, the matter was closed on their system, really needs some TLC and maintenance staff.

Absolutely beautiful stay. We had a great time at this amazing resort. The team at the resort made you feel welcome and we will be back. Highly recommend this place. Everyone from the lobby team to restaurant and doing our rooms team were amazing. I would like to take this opportunity to say thank you sincerely to the entire team at the Pullman. Chris your team was amazing. Pin, Jayden, Rojina, Gina, Angela, Harry, Bipa and Ann. Everyone was friendly and helpful. The rooms are amazing. Thank you.

The property was what we expected, though it basically could use a refresh. The pool is the centerpiece, and the bottom is ready for a fresh coat of paint. I strongly suggest you add robes if you're using the words "resort" and "spa" in the name of your property. Also, our air conditioning was tough to use because the remote is old and finicky (it took two members of the cleaning staff to get it to work).

Tired needs a revamp This is a lovely resort but it’s tired and it has been very trafficked the rooms need an upgrade or even a paint furniture is groty and needs replacing and everything felt low exspecially the bathroom and toilet and couch was really low and uncomfortable the bedroom mattress needs to be replaced Customer service from staff was fantastic exspecially in the morning for breakfast the manager was lovely and onto every need you needed however the Day spa manager needs some customer service training

Our family have had the best experience here, the staff in the morning at the restaurant were so lovely but the Pool bar gentleman ‘Javier’needs a special mention. His customer service is amazing as is his attention to detail. I also noticed he is very particular about what he does and does so with a smile. He is very warming and I noticed most people at the pool love to say hello to him and have a quick chat. A+++ for customer service. Thank you Javier, From Michelle and family

Was a great hotel. F&B was a let down in the quality of thr food.