Spa Hotels in Cozumel

It was raining very hard when we checked in. I asked for an umbrella, never got one. Asked where restroom was (right across hall from preferred check in desk) As I walked out the door to cross to the bathroom I slipped and fell flat on my back in several inches of water. I was being very careful and had even put on shoes that didn't normally slip in the water. I went on into the bathroom and when I came out I took my shoes off to be more cautious on the slick tile and fell AGAIN. At this point I was very shaken up and shaking and soaking wet. I got back to the check in desk and told the check in person that I had fallen and was cold and wet and needed a towel. He just casually laughed it off and proceeded to try to get us to go to a presentation the next day and to get us to book massages and romatic dinners. The staff was not concerned at all that I had fallen and that I was soaking wet. They had already taken my luggage so I couldn't even change clothes and they never did get me a towel or even offer me one. Then I had to sit in the lounge, still in wet clothes for 90 more minutes waiting to get in our room. When we finally got to the room I was going to take a hot bath to take off the chill and discovered that there is NO hot water. It's Lukewarm and barely trickled out of the faucet so we never got to use that amazing tub that was in the room. it's useless with no water pressure and no hot water. It was also very hard to get housekeeping amenities. we requested toilet paper 3 times before we got any. Never got any face wash clothes, even after requesting on the app and in person several times. The food was good in most places and the bar staff and restaurant staff was awesome. The view was amazing but the beach was too rocky to really get in and swim so we pretty much stayed at the pool. Housekeeping was hit or miss. Some days the room got cleaned and other days it didn't. We had an ok time but was expecting a lot more, especially since we paid for the ”preferred” club. Most buildings need updating but the views were fabulous but Not sure if we will ever come back.

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

PROS: This is the best beach and ocean location and the main reason we chose this resort. Employees work hard - some are very friendly and helpful, others keep more to themselves but are happy to help if asked. The ocean water is divine - crystal clear and abundant with life and an ecosystem that you can explore for hours! The hotel grounds are well kept, the pools are lovely, there is fresh cold drinking water available at many sites on the resort. The lobby is comfortable. CONS: Food - there is so much waste because of taste and quality especially in the only a la carte restaurant. They try too hard to impress with appearance, while the flavor and quality is awful. We tried so hard to like it. They Serve a spaghetti with a liquid tomato juice they call a sauce, and serve it to hotel guests! Stick to what you know - Mexican food made well, made with local ingredients using traditional recipes! Why try to serve a pasta carbonara when they clearly don't have a clue what that even is - and every dish that uses cream - and there are many, has this artificial sickening flavor about it, what a shame! If they could just tweak and understand that guests deserve to eat decent food, everything else would be great. ROOMS: dated but clean. They have many rooms with very old and dirty fold-up couches. Replace the couches that belong in the garbage, not in guest's rooms, it isn't a big deal, but will show respect to your guests. AIR CONDITIONING: very controlled and never gets cold. Hotel can lower the temperature by at least two degrees and provide much comfort. BUFFET: Repetitive and low-quality food. If you make it repetitive, at least stick with quality and local specialties so that the guests can enjoy some authentic Mexicans cuisine. BIRDS: This is a problem. Allowing vultures to enter your buffet restaurants to eat and defecate where they want is not acceptable! At night, so many mosquitos - we could not eat there. Find a way to enclose the buffet resto. add air conditioning, eliminate the BIRDS and MOSQUITOS and your guests will be in heaven. END note: this hotel capitalizes on their location which is ideal, but they could so easily tweak a few details and improve guest experience by 100%.

No description for the hotel available

At the time of making the reservation we had the information that we would stay in a room with a king size bed, however, at the time of arrival the room they gave us was one with two beds, when we made a comment to the receptionist, she told us that the reservation information was only a request and that he could not change our room because one like the one required was not available and that the rooms with those characteristics at the moment would have an extra cost. The waiters are very friendly, as well as the bartender and the facilities are very nice, the entrance to the sea is a surprise and the pools with sea water that the hotel has are exquisite.

I love green and nature and my husband loves the beach. This resort is the perfect balance so we both could have what we wanted. The paths from the room to the beach were beautiful with greenery all around. The beach itself was amazing. The food at the buffet was alright and when we did the reserved dinners at the restaurants the food was amazing. When we went to the seafood restaurant the chef prepared the ”Four Fish” dish and it was the best Mahi Mahi I have ever had. We will definitely be going back to this resort.

With a stay at The Explorean Cozumel - All Inclusive in Cozumel, you'll be by the ocean, just steps from Arrecifes de Cozumel National Park and a 3-minute drive from Chankanaab National Park. This all-inclusive property is 4.5 mi (7.3 km) from Cha'an Ka'an Observatory of Cozumel and 13.4 mi (21.6 km) from Punta Sur Ecological Park.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Regional cuisine at Lool Kan, a restaurant which features a bar/lounge and a pool view. Dining is also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to noon.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cozumel? This property has 1561 square feet (145 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 56 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

The environment is good and the service is good. Unfortunately, this hotel has no dinner.

With a stay at Cozumel Palace All Inclusive in Cozumel (Colonos Cuzamil), you'll be within a 15-minute walk of Palacio Municipal and Stingray Beach. This all-inclusive property is 15.8 mi (25.5 km) from Xplor Theme Park and 16.3 mi (26.3 km) from Xcaret Eco Theme Park.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 169 guestrooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Every part of our two stays at Hotel zen was excellent! Clean comfy beds, super helpful and kind staff, and the view from our sea-view room was incredible. The restaurant was an unexpected pleasure, from the background music to the world class cuisine. Love love love the infinity pool and sauna right on the oceans edge. Huge thumbs up!