Hotel la Casona Real

Nice hotel. Clean room, familiar, lot of art, nice Ambiente. Breakfast kitchen crew are the best. Good service and very friendly and attentive. Garage to store your rented bikes. Beautiful and clean outsidearea with pool. We will come back.

*Allowed to check in 1 hour 10 mins late. First time I confronted this. On my reservation, it says 2 pm, but they insisted on at 3 pm. They said I shouldn't consider what booking says it's normally 3 pm. What should I consider as a reference? Of course the portal I booked. On the other hand, I made my arrangements accordingly so booked my ferry from Playa del Carmen. If I knew before, I would book a later ferry not to lose time. *Very noisy hotel. Noise coming from both outside and inside by the staff and guests. Nobody warns them. Housekeepers listen to music loudly while cleaning. I may not feel good so prefer to stay in the room, right? *So many bedbugs and ants in the room. *Definitely not value for money. That's one of the most expensive hotel I stayed during my 1 month travel in Mexico. They charge lots of money but don't even provide a small bottle of water. The room itself also very outdated. Bathroom is very small and outdated. *Don't bother to go down for breakfast like I did in the last day. It's very unprofessional that you have to wait 20 mins for breakfast until they prepare you a very basic plate. It consists of 2 slice of toast bread (ready from supermarket), 1 small pack of jam, butter is already on the table so you have to use what other guests left, not tasty omlette and unfresh juice. Coffee is in the thermos which is already on thr table. If you go down to have breakfast at 8 am or 11 am, the same thermos will be there. So be ready to drink cold coffee. *Housekeepers clean the room but they don't renew items. Bed sheet was torn, they keep the half soap or shampoo. Why don't yoi bring another one? How much could it cost? *Air-conditioner and ventilator on the ceiling were full of dust. Not sure when it was last cleaned. DEFINITELY NOT RECOMMEND this hotel to other travellers. You pay a lot but don't get anything in return. Better to sleep in a tent on the beach.

I didn't like anything people was nice hotel needs up date music at night unbearable

A great property off the main *****, at a very reasonable price. And, walking distance to supermarket, restaurants, and other amenities, though nothing fancy. The staff is first class.