El Cid la Ceiba Beach

What a BEAUTIFUL place! The view was fantastic! The room was fantastic! Everything was fantastic EXCEPT for one of the staff who said we did not have a free breakfast coming. We proved we did and that staff member stated we had to wait until 10:00 am to get breakfast! THANK YOU Gloria for coming to our rescue!

Very intricate place. where everyone can get to know you and specialize the experience. Roger kept the energy going all day with his positive energy. Makes sure you have fun with anything you want to do. Ruby the sweetest person ever meet helped to keep me hydrated all day, recommended a place where I could get my hair done downtown and let me in on a cozy coffee shop when I felt the need to caffeinate. The dive masters Juan Carlos was super helpful with my desire to dive during the rainy season and I saw such amazing life. This is my new favorite place to relax, ride bikes around the city, enjoy the natural culture and beauty the island has to offer. I want to thank Armando , Jose, victor , the amazing employees who double as professional dancers, and all the other guest friends I have made in the loving place. I can’t wait to come back again.

I had a great time. The food was good and David was a great waiter. There is a young bartender that worked really hard on day shift. It’s my 2nd visit I scuba dived here too

We enjoyed our first week so much at the El Cid La Ceiba Beach Resort that we booked an additional 9 days and cancelled the booking we had made at the Wyndham Cozumel Resort, this was a mistake, we were not informed when extending our stay that plans had been scheduled to upgrade the restaurant area but it would only be closed for 2 days, not true, the work took 4 days of rearranging guest and restaurant staff to a "not so comfortable situation". The buffet meals for the most were cold and displayed a poor selection, as voiced by several of the guests. When a Cruise Ship docked and the passengers received a day pass to the El Cid the paying guests were placed second on service priority when ordering drinks to the point that some guests walked to the bars to get their own drinks instead of waiting 20/30 minutes for service, and at one time a guest informed us that he requested two beach towels and was told there were none available only to see a couple from a cruise ship to ask for beach towels and the attendant reached under the counter a gave them 2 towels, not on for guests at a 4-Star All-inclusive Hotel to be treated as second class. The other issue was that when you arrive you are only issued with two Wifi code numbers that you can only use on two of your phone/tablet appliances, at bars or restaurants they give you the passwords that can be used on multiple phones, but NOT at this 4-Star resort, you can purchase additional WiFi passwords at $8.00 per day, also when we arrived to our room we noticed that there was only one coffee sachets available so I went to the front desk and requested more coffee, they informed me that if I require any additional coffee sachets I must purchase them daily and this is in an All-inclusive Hotel. Being World Travellers I can assure you that the El Cid La Ceiba Cozumel does not qualify as a 4-Star Hotel, we recently spent 4 months touring Thailand and Vietnam and the 3-Star hotels in these countries outclassed the El Cid. Even though the staff did a great job under the conditions management still has work to do to improve the standards.

We love it here! Pulling up to the hotel you will be greeted by Ari or Armando who are so helpful! They are both wonderful! The rooms are very nice. Good location for diving. It is about a mile from the town of San Miguel but almost next door to the cruise terminal if you don’t want to go far to shop. My only “complaint “ is minor. The actual restaurant was closed three days while we were there and it would have been helpful to have more servers there those days. Meals were served in the meeting room which was nice and no complaints about the servers. They are also friendly and efficient. It just took longer to get anything that wasn’t on the buffet since they had to go farther for things.