Cozumel Hotel & Resort, Trademark Collection by Wyndham

Cozumel Hotel is 100% what I would expect from a 3 star Mexico hotel. This is a divers hotel. Dive lockers and rinse tanks make dive mornings and return easy. The grounds are well maintained. Food is good and varied each day...all buffet style. Food service hours align with diving schedules (come back from a night dive and buffet is still open). Three bars on site, all bartenders were friendly. Our daily housekeeping was great, but we tip well and it showed in the service we received. Evening shows are a bit too early, but understand many want to get to bed early for diving next day. The 2 to 3 vendors around the pool side are are just enough...not pushy, just nice proprietors. The front desk staff is worthless. They have absolutely no clue about anything...and I honestly think they are coached to be dumb. Upon check in, they provided no information about the resort (they actually have a number of services, like beach side massage). They had no local information...in fact when we asked about Chakanaab, the girl had no clue what we were talking about. Ask about going into town, etc. clueless. My wife discovered on the second day you could get a massage, they have a juice bar and coffee bar in the little shop. They had no clue when or if the rental car company would be open...I could go on and on. I know Wyndham and local onsite management will have a nice excuse, but really uneducated front desk staff is not excusable (Wyndham, just fix it) Lastly the location is great, easy taxi (long walk) to town. Happy Diving!!

3 calls to the front desk about blocked shower drain and NO respose. Zero internet in rooms. Poor internet in lobby. Cafeteria style poor quality food. Non working TV. Apart from above everything fine lol.