Luna Azul by Uvas

Looking for a “go-to” hotel for our shorter stays in Cozumel. This hotel is clean and nice. The location is perfect for quick and easy access from the airport to hotel to beaches for snorkeling. Very happy with the quality of my stay.

This was our best hotel in Mexico (quality in general and service are two things that are very difficult to find), but still way below acceptable Western standards and decent satisfaction levels. The rooms were nice and the overall place gives off calm vibes; however, we had various issues. Staff was partly unhelpful: we asked them help with a call, nada; breakfast was ridiculous, staff was late in preparing it and in general it was of very small quantity (1/2 things; no choice at all) and very poor quality. Hot water was an issue, we almost never had it in the shower; luckily our room was quite silent but others weren’t, and even the staff did not mind making noise when guests wanted to sleep. The swimming pool was always dirty, never saw anyone taking a dip. In general, it had the potential to be a nice decent hotel, but staff did not care nor there was any decent maintenance performed. We stayed two nights, more than enough.

Great stay!