Guest User
February 27, 2023
We stayed 3 nights, 2 adults and two boys aged 8 & 9, in one of the cabins. We knew we weren’t going to the Sheraton and maybe some are better than others but #5 was well below par. The cooking facilities were very poor. One small saucepan without a lid, an old, buckled, dirty aluminium frypan and an electric frypan (the underneath of which was covered in fat). We weren’t planning on cooking gourmet food but there wasn’t even a salad bowl!! There was built up dirt and grime around the hot plates and sink. The bathroom was in very poor condition. All the cabinetry is swollen from steam/water damage and in need of replacement. I had the misfortune just before we left to look under the couch for a missing shoe and oh dear! It’s a long time since a vacuum or broom has been under there!! Outside the railing around the deck is falling apart, indicative of the age and general deterioration. During our stay the pool was a disgrace. Green and murky on arrival on Friday afternoon, it was closed for the whole day on Saturday for much needed maintenance and reopened on Sunday. Whilst the green had gone it was far from crystal clear. The old, cracked plastic chairs were in keeping with the general lack of care and upkeep we experienced. Interestingly upon checkout the usual question of “did you enjoy your stay” wasn’t asked. Perhaps they’ve been trained not to for fear of the answer? I’ve lived in Victoria all my life (I’m 60 years old) and this was my first ever visit to Phillip Island. The island is lovely but next time we will stay elsewhere.