Best Western New Holmwood Hotel

Hotel is in a stunning location with an uninterrupted view of the Solent. Bedroom very good with sea view. Both dinner and breakfast excellent.

I sent the email copied below to the hotel but the hotel did not have the courtesy to reply. Draw your own conclusions from this. To the manager /owner Thank you for the comfortable stay we enjoyed with you recently. We had a lovely room and very much enjoyed the food on the two nights we dined in. I do believe in giving feedback where I believe a hotel could benefit from it and improve on its customer service. The one downside to our stay was the inability on our second evening to procure a glass of appropriately chilled Sauvignon Blanc. I told the fellow who served it that I was not happy with the glass of wine at room temperature and he removed it, only to reappear with a glass of wine at the same temperature in a glass that had probably been run under the tap as it was wet. He seemed to find it amusing and appeared to smirk when I said it was no better. I resorted to asking for some ice to put in it. After this, rather than risk a repeat of the experience, my party of eight chose to buy our drinks in the evening elsewhere. Everywhere we went to in Cowes served white wine well chilled and without needing to be asked. My husband also found it a little disconcerting to be served the cooked part of his breakfast before he had finished his cereal etc.

Just had afternoon tea overlooking the Solent. The sandwiches etc. were excellent. Very good mixture of fillings. Tasty scones with clotted cream. Varied number of cakes. Highly recommended. Plenty of parking and the views are stunning.

Our room was good and the location of the hotel right on the seafront was great. We enjoyed pre-dinner drinks on their outside terrace, enjoying the unseasonable weather and watching the boats, large and small, on the sea. The receptionist was very friendly and efficient, as we're the bar staff. When booking, I'd said that we'd be celebrating our anniversary. It was a lovely touch to find an anniversary card waiting for us in our room. We dined in the restaurant in the evening. The meal overall was good. However, my dessert should have been served with salted caramel ice cream. It came out with coffee ice cream instead, which I can't stand! There was no waiter in sight, so I had to go to the receptionist, for her to find the waiter. On checking in the kitchen, he reported that they'd run out of salted caramel ice cream and so the chef in his wisdom just decided to use coffee ice cream instead! What he should have done was to inform me and let me chose an alternative flavour, rather than decide on my behalf, without telling me! Rant over! The rest of our meals, including breakfast the next morning, were good.

Fantastic one night away . Very chilled and relaxed. Excellent food and service. Spotless well equipped room with all we needed. Cheerful , attentive staff . Great views and location . We stayed for our Anniversary and a card from the hotel was left I our room, very kind thought. Thankyou.

Beautiful location, easy parking, excellent restaurant and bar. All staff were pleasant and very helpful. 10/10