WeStay Suites - Covington/Mandeville

This place is disgusting. The staff and management are horrible, the rooms have mold, everything about this hotel is dirty. The staff is unbelievably rude and they will say anything to justify their poor behaviour, especially management.

It was the worst experience ever. The pictures on the website make it look clean. We arrived very late around 11pm with two very sleepy kids after a long drive. As soon as we walked the room had the worst smell ever. I started getting nauseous but it was already so late there wasn’t much we could do. We checked the bed for bed bugs as we do at every hotel we go to, just in case and it was clear. Kids could go to sleep. We had to sleep with the windows open because of the smell. The carpets were so dirty, mold in the shower, carpet by the kitchen was torn so thankfully we noticed it before someone got hurt because the metal was sticking out. There was trash under the beds, stains all over the skirt of the beds (which we didn’t see til the morning time), and while my husband was using the bathroom, nasty water dripped on his head! We talked to the front desk and the guy couldn’t move us rooms because no manager was there and I guess no rooms available. We went to get our luggage and came back down because we couldn’t stay there another night. The smell was so potent! We have been emailing the manager since woke up and no response, they had my husband come back next day and still no manager because they don’t work in the weekends but both front desk people put “notes” down. We called today again because still no response and front desk said there were no notes and they had us checking out Sunday even though we turned keys in Saturday. They are ignoring us… I say this because the GM has been commenting on reviews as of June 3 and we have been emailing her since Saturday the 1st. Update- They responded stating that we did not make a request for a room change nor that we filed a complaint. The person working Saturday afternoon June 1st is who stated he had put notes in and had called someone. We turned in our keys that afternoon and booked a different hotel and now they are saying we didn’t check out til the next day. I would suggest to look to their cameras around 5pm. The way it’s being handled it is absolutely ridiculous.

The room had everything we needed but it wasn’t very clean, mold in shower, dirty shower curtain, ants on counter and in sink. Breakfast had eggs, sausage, pancakes, cereal, low on juice. It wasn’t terrible, I’d say fair, but we could keep our doggie.

Do NOT stay here. My room and the hotel were filthy. My room had blood on the comforter, stained/spotted carpets, drapes, and couch, stuff splattered/smeared on the walls, black in the bottom of the tub that I could wipe off with a rag. Enjoy the pics - they were dismissive and said this was just the paint on the walls. Also had trouble getting coffee or someone to answer the phone. Way better options nearby.

PROS: -Pet friendly -Sheets looked clean and felt fresh -TV worked properly -The gentleman who checked me in was very friendly CONS: -No breakfast (I've never stayed at a hotel without some kind of breakfast, either free or separately paid for; I would have accepted either) -No DND signs (I had to make my own, which was irritating) -No other amenities like toothpaste, razor etc if you forget yours (Most hotels have these options) -Hairs on one of the hand towels -Hairs in the tub -Stains on the bed skirt and curtains -Microwave didn't work -The room overall looked VERY lived in and could use some extra care -Walls are very thin OR I was surrounded by people who felt like they were banging against the wall every night (Either way, annoying) -No cups/ice in the room -Pillows were small and quite lumpy :/ As a whole, I regretted booking the room. For the price, I expected more. If I find another hotel that takes cats, I won't be staying here.

Don't stay here unless you like being treated like a thief. The first thing fhat the clerk said when we checked in was that there's no coffee makers in the rooms because people steal them. Our stay went down from there. The hotel pictures are false advertising as the hot tub looks like it hasn't worked in years and the 'waterfall' is also broken. That they make you go through a process of getting pool passes to use that dirty pool is ridiculous. There is no free breakfast and if you want a cup of coffee, you ask at the front counter and you are not trusted with the sugar and creamer, they add it for you. They claim that you get a full kitchen here, but there are no kitchen supplies in the room. You have to sign out for plates, glasses, etc. Except they are out of forks, so bring your own. The rooms are old, stinky and need a good cleaning. There were oily handprints on the doors and don't open your glass windows because the screens are torn up and bugs will get inside. Carpet in our room was torn up. At night the parking lot was full of worker trucks, so I guess that's who they mostly cater to here. Go stay somewhere else!

Unclean room with roaches and flies- not like the pictures. Desk clerk at late check in had no knowledge of hotel policies and provided a key card that appeared to have been turned in by another guest in the last hour. Bathroom worn and unclean with pests. Disgusting and would give it zero stars if I could. Manager inexperienced and not permitted to resolve financial issues.