Guest User
February 3, 2023
The inn looks more like an abandoned house. We arrived at 6:30 pm with 2 children to check in, it was 4 degrees, we had our bags, and we were ringing the intercom for 20 minutes without any signal. The whole house was turned off. We only discovered that check-in should be done at another hotel in the chain because a guest received a delivery and informed us. We had received notification about the check in format by email, but we had not seen it. But the worst thing was when I went to take a shower, when I tried to open the blindex shower stall that was stuck, it collapsed! Luckily I didn't get hurt. We had to leave at 11:30 pm to inform the reception of the other hotel about the accident. They accommodated us in the other hotel, which is very good, and to our disappointment, no one from management contacted us to ask how I was due to the accident. It was the worst hotel experience of my life! My children were terrified by the whole situation. I will attach a photo of the box to make it clear what a horrible situation it was. Last point: the photos of the hotel are not like reality.
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