Gran Baita Hotel & Wellness

For context I feel I need to share how much 8 nights cost us. We paid £2909/€3361 plus flights & spending money. We booked 6 months in advance as we were visiting to celebrate our 20th wedding anniversary, we advised of this during booking and politely requested a quiet room with nice view if possible. We selected this hotel after months of research as we were under the impression it had air conditioning and with our trip being in August this would be important to us. We also understood this hotel spoke various languages which is always helpful when our Italian is basic although we do try! Upon arrival we were allocated room 101, the sleeping area had been modernised however the bathroom was tired and in need of some TLC, it was also dirty. We advised the reception staff we were not happy about this and they advised to speak with them the next day and hopefully they could change our room. The second day was our anniversary and we certainly didn’t expect the situation where we would still have all our belongings in cases and be between rooms, reception advised they wouldn’t be able to move us until late morning. We headed out for a walk to try and relax when we received a phone call almost summoning us back!! When we returned, to avoid further disappointment we asked if we could see the new room prior to moving all our things, room 202, to which we were met with a negative attitude, this attitude was a common theme throughout our stay! Room 202 was cleaner and the bathroom more modern so we accepted and moved. It became very clear though into our second night that the room was VERY hot after all it was 34 degrees Celsius outside! We searched for the advertised air con unit and nothing, only what looked like a thermostat at the door reading 19 degrees, we now believe that was underfloor heating and yes set at 19, each time we turned it off it would come back on. We approached reception asking for a fan, we were advised one would be left in our room. Upon returning from walking all day in the heat, no fan! More attitude as we asked again. Shortly after the fan appeared. So to highlight there is no air con even though they advertise in tripadvisor and their own website that they have it-see photos! The food was boring, often bland. We paid extra for half board. We did in fact eat outside the hotel for 3 nights because of this and the terrible customer service on offer. There was only 2 members of staff who spoke a little English, the rest avoided our table at all costs! The meals were devoid of any vegetables, we had to ask for a side salad to ensure we were eating veg. One night they had sirloin steak on the menu to which I asked for mine to be cooked medium and hubbys well done….they both arrived rare!! I decided I couldn’t eat mine so pushed to one side, 20 mins or even more later the head waiter appeared asking why I hadn’t eaten it and when I explained why his response was rude and dismissive. From this point until we left, he