BridgePointe Inn & Suites by BPhotels, Council Bluffs, Omaha Area

Hotel was clean. looks like an old hotel that has been remodeled. New tile and vanity tops, Small fridge, microwave, mini coffee pot, new carpet hallways. Older neighborhood, security cameras of property at front entrance, basic hot breakfast, scram eggs B/G, waffle, toast, toast, sausage, juice,wheaties,fruit loops,oatmeal, small muffins.

There can be issues with any place you stay and this hotel has a couple. The rooms still need updating but there is evidence that the process is ongoing. There was a strange odor that we noticed the 2nd morning that seemed to intensify over time. The room seemed to be clean so we weren't sure where the smell was coming from. This property doesn't currently have handicapped rooms which would have been my preference. The toilet was very low and the door had to be closed unless you wanted to sit on it sideways. The shower/tub combo was a little daunting because there were no grab bars even though there was a non-slip surface on the tub. On the positive side it's in a convenient location, the breakfast buffet was better than most and the staff was absolutely outstanding. Also, I've really never stayed in a quieter hotel and felt like it was a safe place. I would definitely stay here again.

We booked a room here as we had plans in downtown Omaha but weren’t interested in paying prices charged by downtown hotels. This still kept us minutes from both downtowns (Omaha and Council Bluffs) and was very pleased with the newly remodeled facilities. Price was very reasonable as well. Both ladies that worked the front desk while we stayed were very pleasant, friendly and helpful. Out room was clean and really appreciated the refrigerator that included more than just a token freezer. Would stay here again!

- [ ] No place to safely park a truck and trailer, had to go to the back where there were 2 big holes in the fence where anyone could get to the vehicle. Our equipment was not very secure. - [ ] Toilet was “sweating” when the lid was closed. Water was all over the lid and seat. - [ ] Beds are like sleeping on concrete - [ ] There was lotion in the soap dispenser and nothing in the lotion dispenser. I had to wash my hands with shower gel. - [ ] Breakfast was good, but we discovered an outdated danish and let the girl who was tending the breakfast bar know about it and she said that as long as it wasn’t moldy it would be ok to eat it. We said that we weren’t going to eat it and she got an attitude and asked if we wanted to throw it away and we said that she could do what she wanted with it. She took it from us and huffed and turned around and forcefully threw it into the garbage. You don’t serve outdated products to customers. - [ ] We went to check out and the front desk attendant, which happened to be the same breakfast bar attendant as in the previous complaint, was breaking down boxes in the room next to the front desk and didn’t even acknowledge that we were even there. My husband went to the room and asked if we leave the room keys on the counter and she just yelled out from the other room, yes. She didn’t take the time to come out of the room and check us out even after making eye contact with my husband. She was very unprofessional. - [ ] I don’t know her name because she didn’t have a name tag, but she was working the morning shift on April 19, 2025. - [ ] We stayed from April 18, 2025 to April 19, 2025