The Lakes by Yoo

The service was not great for an expensive luxury resort

The experience we had over bank holiday weekend was extremely mixed. The accommodation was beautiful, and the site is very well maintained (note that no mirror in the bedroom is a bit odd given that it meant ther was nowhere to get ready in the morning). The staff were also lovely, and largely very young, but the service was erratic. Even considering that it was of course busy with it being bank holiday, the mixed messaging and sense of stress about getting bookings and accessing facilities was bizarre. We were told the restaurant simply couldn't take us as they were full booked for food, but when we got there for a drink, there were lots of spare tables and they were more than happy to serve us food. Again with breakfast, despite booking a B&B rate, there was no record of our booking including breakfast and the restaurant staff attempted to charge us. I think the restaurant and hotel must be running as separate businesses, as we were also refused some ice to take back to the room for our wine cool from the restaurant (following trying to contact the concierge via multiple different methods, all of which weren't in service). Also, no water or working water fountain in the gym/spa, and all of the dyson hair tools in the women's locker rooms were faulty. Great concept, facilities and location, but the service and upkeep needs work.

The perfect place to unwind in a luxury retreat. The most amazing views, food, overall facilities, room, spa, staff, everything - and so much to do! Absolutely 10/10, will definitely come back and bring the whole family and rent a canoe, hire bikes etc! Still in awe at how beautiful our room was, they really have thought of everything - even leaving us a freshly baked sourdough loaf and some jam was a lovely touch! We didn't want to leave - we could honestly live here! Also loved visiting the onsite farm and exploring the beautiful grounds. Haven't stopped thinking about this place since

I went to The Lakes By Yoo on a work trip and it honestly could not have been better. The stunning surroundings, endless activities, gorgeous rooms and AMAZING staff just made this week absolutely incredible. Would love to come back with friends or family in the autumn when the leaves are changing too!!

I had the most beautiful stay last week at The Lakes, coupled with gorgeous weather, they really had it all! From Tennis to Padel, Swimming to Paddle-boarding and stand-out coffee and food, I can't wait to go back! The rooms themselves were gorgeous, with lovely finishing touches to make them feel more like a home than a hotel. Plus the mattresses were to die for!

Amazing hotel in a great location. Hospitality was fantastic across the board and couldnt have wished for a better few days away!