Apartamentos Santa Rosa

Good location, plenty restaurants nearby, close to bus station. Staff was helpful.

Summary We stayed for a 14-night half-board holiday as two adults and two children in a 2-bed superior apartment. We made the most of our holiday but would not return to this hotel. Positives: Large, modern apartment. Negatives: Poor day and evening entertainment program; Cold salt-water pool. Location The hotel is on the outskirts of the Costa Teguise resort. However, the TUI transfer bus route includes this hotel as one of its last stops, so the journey took approximately an hour. It is about a 20-minute walk or a 4 euro taxi ride to the main area of the resort. There is a nicer walk along a promenade if you have more time. There is a supermarket, pharmacy, and many bars and restaurants nearby. A bus stop and taxi rank are also found near Playa Bastian, a 3-minute walk from reception. The closest beach is Playa Bastian, a 10-minute walk away, but it is quite rocky and the sand is too coarse for making sandcastles. A better option is Playa de las Cucharas, which is a 20-minute walk away. Facilities The hotel has one large apartment block and many 1 or 2-bedroom villas around the site. There is another apartment block for holiday property bond holders, and they have their own restricted pool. The grounds are generally well-kept and contain many local flora, but there are some signs of disrepair, especially in the mini-golf course. The site can be entered through the reception, the bowling and soft play center (when it is open), and the back entrance, which has a gate that is normally open to allow access to the indoor pool and gym. Since the hotel does not use wristbands for guests, anyone could walk off the street and use the facilities. The gym, indoor pool, and soft play area are frequently used by local residents, which keeps them in good order. The main outdoor pool is saltwater-based. There are pros and cons to this, and while I was indifferent going in, I would avoid saltwater pools in the future. The children suffered when it got in their eyes. The white parts of our swimsuits also turned a yellowish-green color. The water temperature is cold due to strong winds, so bring wetsuits if you are sensitive to cold. My kids lasted about 20 minutes before they started to shiver. The mornings were colder than the afternoons. I think we will avoid holidays to the Canary Islands in the future because we did not get the full benefit of the pool. There is a lifeguard present during the day, but most of them seemed ineffective. Accidentally, while taking a selfies, I caught two of them playing with their phones (pictures attached). They also like to sit behind two rows of sunbeds with no visibility of the pool. Umbrellas and shades are bolted to the ground because of the windy conditions, so they cannot be moved, which can get awkward as the sun moves around during the day. The pool area is cleaned every morning, but over two weeks, I only saw the pool getting a deep clean once and a lighter clean once. I witnessed the pool water being checked

We are just back from a weeks stay at the Santa Rosa, what a gem! So much to comment on: Rooms - great size, clean and well maintained with everything you need for self catering. Room clean service is good always looks nice a fresh after they have been in. Restaurant - we only went for breakfasts once but it was lovely and clean, and reasonable - 24€ for all of us all you can eat. Restaurant was light and spacious, quite calm. Pool bar also has reasonable selection. Top top, don't get breakfast from there as for 1€ more you can do the buffet! Gym - wow, what a facility to have access to! Best hotel gym I've ever been to, huge! Loads of free weights or machines, space for functional fitness! Pool - lovely and clean, plenty of beds (I was putting towels down at 9.30/10 still a good choice!). I would say, in and around the pool a few hazards for kids cutting feet, that need to be addressed. The lifeguard might as well not even be there, I made a complaint during our time to reception. He's just glued to his food or eating. Hotel need to address that, God forbid. Location - lots of restaurants close by and hyperdino is a little overpriced but really does have everything you need and more! The short walk to the square is manageable with kids and also really reasonable taxi home (3.50€) Kids facilities - loads to do and lovely animations team! Overall, a wonderful holiday and would 100% recommend to anyone, especially with a family. We deffo will go back!

Second time returning and I probably would look to stay elsewhere next time which is a shame. Upon check in the guy at reception was so rude, he made me feel like an inconvenience just being there so not the best after such a long travel. He remained miserable each time I saw him so try and I’d avoid him if you need any help. I had a room with air con this time which was much better than my first with none. Maids are great, cleaned well. Lack of towels sometimes but you can ask for another. The pool is freezing. Even on a really hot day I couldn’t face getting in the pool. I’d like to say it’s okay once you’re in but it wasn’t lol it was just so cold. Pool bar is really handy!

Great apartments in a great location. The upgrades to the room make this an even better stay, this is our 3rd year in a row. 3 years ago we met Yarroll, animation team member - out of all the staff he remembers us every year. He is always happy, smiling and puts so much effort in to getting people involved in the activities going on. Shout out to the lifeguard this year too, he was engaging and checking on people in the pool. Restaurants nearby are fantastic especially Sausalito, Greens, Hero’s, Hammy’s, Fisherman’s Inn, Cafe Damien and many more.