Guest User
May 28, 2025
Great for Families with Young Children – A Mostly Wonderful Stay We travelled as a family of five with children aged 5, 4, and 2, and this hotel turned out to be perfect for us. It’s very child-friendly, especially with the excellent kids club, where all the children got to be together in the afternoon – a real bonus for siblings. The buffet was fantastic, offering a wide variety of options that even the kids could help themselves to. Each day, our experience at the hotel got better and better. The front desk staff were incredibly friendly, attentive, and helpful, which really made a difference. That said, there were a few hiccups. On arrival, we received no help with our luggage or directions to our room, which was quite surprising – I’ve never experienced that in a hotel before. We were assigned a room on the second floor with no lift access, which is challenging when you have small children and strollers. Although someone did eventually assist us after we raised concerns, it’s worth noting that guests are generally expected to use the luggage trolleys themselves. We had received an email the day before offering us a bungalow, but the receptionist at check-in seemed unaware of this, and we were disappointed it wasn’t offered to us. If you have small children, I’d definitely recommend requesting a ground-floor room, especially if your little ones tend to fall asleep in buggies. Despite these issues, the cleanliness of the hotel was exceptional – especially considering how many families with children were staying there. A special thank you to Alvaro, who was outstanding in communicating with us via email both before and during our trip. He was always quick to respond and incredibly helpful. The gym opens early at 6am, and you can ask the front desk for a drink if you need one – a nice touch for early risers. A note about the weather: it was quite windy throughout our stay, but we actually found it pleasant and didn’t need extra layers. Be cautious, though – many guests got sunburned due to the wind masking the sun’s strength. Don’t forget the sun cream! Lastly, while the hotel was wonderful for young families, the surrounding area is a bit run-down. But if you’re mainly staying at the resort with kids, this won’t affect your experience too much. Overall, I’d highly recommend this hotel for families with young children. With just a few improvements to arrival service, it could be near perfect.