Vitalclass Lanzarote Resort

On arrival, I will be honest we were a little hesitant as to what we had booked, plus I had read reviews and to be honest very worried. We arrived and greeted at reception, all seemed ok, our rooms were not available straight away as we were on an early flight. We dropped our luggage in hold and went around the pool. No sunbeds free so sat at the tables and had a drink. We then went off for some lunch, ok is all I can say first impressions were not great. Both our parents and our family room available by 3pm…. Rooms are really big and spacious, not the cleanest, the floors were dirty and windows, doors and many parts of the room not that clean. The hot tubs are available to hire for 35 euros however they do not look very clean and I wouldn’t put my children in it. I did flag the cleanliness up next day and they advised a cleaner would re clean and did some areas but a deep clean is needed. We went for dinner that evening again the food not great, children’s area pasta, bolognaise sauce and chicken nuggets. On some evenings it felt like the food suppliers had not arrived that day as very basic minimal selection, a couple of evenings were ok, but again not that exciting. Breakfast was also ok, pastries, hot food, meats. Snack bar after lunch ok, tinned hotdogs, burgers toasted sandwiches and pizza. Beware though some people were allowed to eat around the pool others stopped and made to eat by the restaurant. When we asked why one rule for one, one for another they couldn’t explain? There was a strange yellow mark and stuff floating (looked like someone had been sick in the small pool) we flagged this with the lifeguard and it was due to cleaning, a scum like mark around the top of the pool. We did not let this ruin our holiday, we had a great time as a family, we made the best of it, the staff work very hard especially Monica from the entertainment team, she is amazing with the kids and doesn’t stop dancing. My little girl absolutely loved her. She is so lovely and welcoming to everyone. Malick he’s also great with the kids, adults very friendly, always smiling taking notice of everyone and again hardworking. Miguel from the bar at night he’s great too, got the measures of the drinks to perfection..These three members of staff really made our holiday memorable and are a credit to Vitalclass. With some improvements this hotel could be something, it needs some areas tidying up, more cleaning and the restaurant addressed as food was not great compared to many other all inclusive of this grade.

This is the second time staying here and I am disappointed at how it has depreciated within a year. Rooms: dirty mould on the curtains, stained bed sheets, bathroom filthy. Pool: missing tiles in the pools and someone has tried to stick them on it looks a mess and can be dangerous for children. Sunloungers majority are broken and filthy. Surrounding areas: filthy not cleaned or maintained. The gym: the majority of the equipment needs refurbishing. Staff: The entertainment staff are lovely and doing a great job but the receptionists are awful I only went on the last day and asked for towels. I had never had towels from the Hotel during the whole stay and the man on reception pretty much threw the towels at me. The lady who was changing the towels, she doesn’t clean anything, knocked my daughters water bottle on the floor and it smashed she just picked it up and didn’t apologise or anything. We wouldn’t stay here again, it’s such a shame as last year it wasn’t like this.

Disgusting you would get better facilities in prison, was so awfull I paid extra money to move to another hotel. Food tasted awful so bad we had to go else where. Rooms not as advertised Couldn’t breath in room the air con does not work, pool towels from 50’s. Just rank in general

AVOID! Booked for a fortnight. Moved hotel on fourth day. Jet 2 should not recommend this hotel it is run down and poorly managed.on arrival air conditioning wasn’t working and rather than being open and honest they told us it would be fixed. On the third day y was still not working and it transpired it had been like this and they knew about it prior to our departure date. Some guests were informed. We were not. Then there was the dirty floors, ripped curtains, stained floor tiles, minor on the bathroom, crisps from previous occupants or house keeping, faulty window which wouldn’t lock, phones that weren’t working, ripped bed sheets which were not replaced. The hotel offered is two other rooms. The second was looking out onto a skip, was also unclean, the blind was filthy, the third room was atrocious with unit plates hanging loose, wardrobe was disgusting and damp foostie smell rendered it unusable. Then the hotel promised the best room for the third day. Still in the unclean original apartment. Third day we received the welcomed phone call the room was ready. We were given the key to move our belongings. Turns out the promised room had been changed. We were given a room which was being painted while we were supposed to move our belongings in. We contacted Jet 2 and were told we had to pay an additional £1000 to move to an alternative hotel. We also had to arrange our own transportation. We have booked several holidays with Jet 2 and never experienced anything like this. Do not book this substandard 4 star hotel at most it is a 3 star. It needs a good clean and renovated.

Arrived with friends for 10 day all inclusive stay. No lifts or assistance to get to our 1st floor room. My bed had a leg missing which took days to replace after i nearly fell off it, i just am not sure why you would make a bed with a missing leg. Sun loungers were disgusting and fit for the bin only entertainment was awful and catered mainly for French speaking despite being sold by jet 2. They also wanted to charge 6 euro per day to use the indoor pool that was packed with young cyclists so you couldn't get in it. 25 euro to use the safe in the room.

For the price paid for a 3 night all inclusive stay it was the best hotel I have stayed in for a short break. Went across the road to bluesea last November and it was not anywhere close to the experience at vitalclass. Staff,food and room all excellent,no complaints at all and would return without hesitation. Also the duck and ribs one night were excellent.