RIU Hotels in Costa Adeje

Absolutely amazing. The architecture was beautiful and modern with exotic plants and open spaces. Staff were very friendly and welcoming when we arrived. Large swimming pool with bridges to lead to an island in the middle of the pool (very deep!). Rooms were clean and well appointed - enormous bed but made it feel a bit cramped. Entertainment was provided by singers performing every night (til 11pm so hard to sleep before then if room above). Nice child’s room with a trampoline, table football and air hockey. Upgraded to the preferred club option which gives access to a lounge with free drinks and snacks from 1.30-7pm which we used instead of lunch! Good breakfast buffet. Only used the evening buffet once, was reasonable but not amazing. Some of the other onsite restaurants didn’t appear to have been open all week. The position was outstanding as many good restaurants were nearby and beaches with water sports only down the road. 10/10 would definitely recommend and visit again!

The room is large and the view is very good. Breakfast can be eaten until 11 o'clock, and it is very rich. The service attitude is very good, and the facilities are very complete, reaching the 5-star level. The theme of the dinner buffet is different every day, with live music

Great location, 10 minutes walk down to the beach. There are 2 pools, one heated and always sun beds available. Did hear they had a booking system for these but we never had to. Bars, restaurants and a shop on the complex which was useful. The only issue was they had live music on from 4pm every day and it seemed unnecessarily loud. It didn’t bother us too much but can imagine it would be a nightmare if you had a balcony closer to the bars. Apartment was great, balcony overlooking the pool and very well equipped. The staff left a bottle of wine for my partners 30th while we were there which was a nice touch. Would stay again, but would definitely recommend emailing ahead and asking for a room away from the bars.

Not bad, although there were a few twists and turns, but the platform solved it! The scenery of the hotel is really good and beautiful. Two people can visit Yongchi Lake and the breakfast is better. British elderly people prefer this place when traveling!

This has been the most disappointing holiday I have ever had. Please read on, but if you want my quick summary: This hotel is good in some ways, but the price is grossly wrong for the level of service it is delivering. It is a hotel of days gone by, but it has kept its outrageously high prices, and fails to deliver at almost every turn. I have stayed in hotels 1/4 the price and had better service and experience. This hotel is the definition of all fur coat and ... well you get it. We paid over £8000 GBP for 4 adults for just 6 nights stay, and this only included breakfast. This also was in the off-season of October. Overcharged on arrival: The hotel charged me twice, resulting in £140 in unnecessary bank fees. Although refunded, this mistake shouldn't have happened. Dead flowers: Wilted flowers were left all over the hotel. Unsafe conditions: Plug sockets were hanging off the walls. Filthy environment: The floors and corridors were dirty, and the grout looked like it hadn't been cleaned in decades. Plumbing issues: My parents' room smelled of sewage due to faulty plumbing throughout the stay. Flooded bathroom: My grandmother's shower basin was blocked with someone else's hair, causing flooding. Inaccessible for elderly: The hotel’s layout made it almost impossible for our 85-year-old grandmother to move around, contrary to what the photos suggest. Exorbitant fees: After paying over £8,000 for 6 nights, we were still charged £20 per person to play pitch and putt on the hotel's own grounds. Unhygienic breakfast: Dirty cups were used at breakfast. Shower hygiene: Previous guests' hair remained in my shower basin for the first three days. Poor poolside facilities: Towels at the pool were often ripped and frayed, yet still in use. Unsafe lifts: My mother nearly broke her arm tripping due to unsecured mats inside the lift. Inconvenient lift service: One lift was out of order, and we were told to just walk to another, without any assistance or apology. Not a 5* attitude. Not even a sign on the door to apologise for inconvenience. Waiting for lift for my elderly grandmother to be able to get down to breakfast at 9am was a nightmare. The reception just didn't care. Poor hygeine around pool: Soap dispensers appear to never have been cleaned in years. Unclean exercise area: The decking for morning stretching was covered in bird droppings that had clearly not been cleaned for months. Inadequate room service: Ordered a pasta arrabiata, which arrived as overcooked pasta with barely any sauce—a complete embarrassment. Absurd poolside restrictions: Denied food by the pool without wearing trousers, then told we had to order snacks 24 hours in advance. No basic options like crisps or fruit were available, despite charging €190 for a massage. If this hotel had of cost half the price, we would have probably overlooked these issues, but throughout the holiday we noticed more and more problems and we just feel totally ripped off. This 6 day trip was not worth

Beautiful hotel with wonderful facilities and services including private pools with plenty of sunbeds, a gym, spa, art exhibition room, games room with pool tables and football tables and TVs showing live sports matches. There are also organised daytime activities and evening entertainment. I loved the neutral and mint earth tone colourway theme throughout the hotel which is very calming and relaxing. I also respect the hotel's commitment to sustainability by installing water filleting machines to reuse bottles and refillable soap and shampoo dispensers. My room was warm, cozy and clean with a nice balcony view and a variety of tv channel and movie selections including Netflix. The cleaning lady was kind to remake my bed from two twin beds into a large double bed with beautiful flower petal decorations and chocolate truffle treats which were delicious and I appreciated the additional touches. The breakfast was delicious ans very filling, presented in a buffet style with so much variety and choice of different stations within the dining room (cereal and granola; fruit, salad and juice bar; toast and baguette station; pattessarie station; hot English breakfast station with a section dedicated to different preparations of eggs). Staff were very welcoming, friendly and helpful. The hotel is in an excellent location with stunning sea and mountain hill views and has direct access to Torviscas Beach which is less than a 3-minute walk. There are also many local shops, bars and restaurants including a mcdonalds by the beach. I really enjoyed my stay here and will definitely revisit in the future!

Last minute booking it didn't disappoint. We had a one bedroom apartment which was spacious, with a safe included in the price, fully equipped kitchen, lots of storage, filter water tap which saved us having to keep buying water and a great size terrace with your own sunbeds, parasol and table and chairs, would have been nice to have a pool view however we as we did not spend a great deal of time in the room it did not spoil our stay. Lovely pool, plenty of comfy sunbeds (no sunbed wars when we were there!), very reasonably priced pool bar, daytime activities including archery and bingo. There was evening entertainment but we never saw this Location is excellent bars, restaurants, supermarket and beach all within a short walk and if you need a cab there is a rank outside the hotel Friendly polite staff, cleaning is every 3 days but not an issue, you can empty your own bin nearby if needed : plan to return in 2025

I don’t usually write bad reviews but this hotel is dangerous. Second day my 10 year old son cut his foot open in pool on one of the many broken tiles. Ive spotted blood on the floor on many occasions so this happens frequently. Wooden floor around pool lots of loose planks and some broke . On 8th floor lift not been working since last night now 2pm. Kids 10-16 went to room to get a ball this afternoon and got stuck as stairwells which have fire doors on are broken. So they were trapped on 8th floor no way out. Luckily eldest had her phone on her so could ring us. We managed to open the door from the other side. Husband had a look and once the door is shut it cannot be opened from room side. So in the event of a fire when magnets release the door you are trapped on the 8th floor with no way down. Spoken to hotel reception not very helpful and few hours later now and nothing has been done and lift still not working. Informed Jet 2 who seemed far more concerned about the situation. Food, now i can eat mores less anything apart from fish. Plenty of choice but it’s awful. I have toast with diabetic jam in a morning. Im not diabetic but the normal Jam machine never works just like the soap dispenser in the only women's toilet around the pools. I have tried most stuff at breakfast but it’s grim. Lunch well the chips are good. We stopped using the main dinning hell hole after the first few days for lunch and tea it’s traumatic experience. Drinks well thank god for water. Am fairly sure I've lost weight which usually in 10 days all inclusive i can put at least 10lb on. Can’t fault the staff around pool or restaurant apart from one lady who works at pool bars. She has a face on her all day and when you ask for anything she rolls her eyes at you with a very unfriendly look on her face. The standard of cleanness at this hotel is not good. How the hell its got 4 stars I’ll never know. Last few years we have stopped in 2/3 stars due to cost of going in school holidays. Those other hotels have been far superior to this hotel. I was concerned before coming after reading reviews and i was definitely right to be worried. This is also the first holiday am looking forward to coming home. I wouldn’t return even if they offered us another stay here for free. Update Jet 2 rang and said they have spoken to hotel and issue with fire door is sorted. Well just been up to check and it hasn’t and lift still doesn’t work what a joke.