Aparthotel Neptuno Costadeje

Only stayed for two nights was a lovely apartment my only thing is the floors were really dirty, when I got out the shower and would go to get ready my feet would be sooooo dirty !!! Apart from that room was much cooler then my last hotel considering no aircon. Overall stay was okay :)

We were sceptical about coming here after reading the bad reviews. Yes its a steep hill up to the hotel but downhill is great when walking to the main ***** . Taxis are cheap €5 euro for 4 of us on average and arrive quickly. Linen and towels are changed regularly. Personally I would give the place a going over myself with a bit of antibacterial spray and some wipes, counter tops were a bit dirty when i wiped them with a abti bacterial wipe. The beds are very comfortable, no double, large single beds put together. No oven, just microwave and hob, that was fine. Hired fans from The Holiday Shop which provided a great service and cheaper than hotel prices. Staff were very friendly at the poolside bar with nice snacks etc. We were overall pleased with our stay. It's a 3 star hotel.

I would never stay here again a good 25 min walk to main bars and restaurants and mostly up a steep hill the place itself is OK the rooms are big but dated smallish pool and not a large amount of sunbeds but it was mainly the walk but taxis were only 6 euro

Check in was quick and easy but had to put 100 euros down as room deposit on arrival. Two bedroom apartment was spacious and clean, beds and towels changed every day. The one negative which was a big one in the summer is no air con. Pool was great and usually beds available. pool bar well stocked and reasonable. Hotel location was a little challenging at the top of steep hill, we usually walked down to Adeje itself, and then got a local cab back which was only 5 euros. Uber is expensive there for short journeys. Cheap holiday so worked out ok, just need to consider the lack of aircon.

From the start staff were extremely helpful and accommodating. The manager offered to post my postcards on his way home which was extremely kind . We had a two bedroom apartment which is extremely spacious, well equipped and extremely clean the house keepers come everyday. The family pool area is lovely with plenty of sun loungers and there is also an adults pool with stunning views out to sea. There is a pool bar where prices are extremely reasonable and all staff are extremely friendly and helpful . I would certainly stay here again . There is everything you need in the area supermarket, Dutch bakery and super Dino down the road . We found a lovely restaurant to eat in which was great food at good prices called 360 restaurant. X sur shopping centre is a short walk down hill where they have shops, restaurants, cinema and mercadona supermarket and burger king is around the corner . Fabulous and I will tell all my family and friends about here

I want to start by saying that the staff I spoke to throughout our stay, were very polite and helpful I had no issues with the actual staff service however I wouldn’t want to rate this hotel higher as the issues just don’t make it worth staying even if it’s cheap. Be aware there is €100 deposit required to check in. This can be paid with cash or card. We were not aware of this prior we booked through easyJet holidays and there was no mention of this. Rooms are very basic, couch not in good condition and very uncomfortable. Beds are also very uncomfortable they on wheels and they are 2 singles and they end up sliding apart in the night. The bathroom was okay however the shower situation isn’t ideal. Not enough hot water for a normal length of shower the hot water lasts about 5 minutes at the most then the rest of your shower is freezing and takes more than half an hour to reset. I have never experienced this in a hotel I wouldn’t even think about this being an Issue no matter what budget the holiday is there should be enough hot water for everyone. There is also no WiFi in the rooms at all just by the pool area but it’s not very good. The pool area is okay too the pool bar is very expensive though €15 for 2 cocktails so you couldn’t buy drinks comfortably all day, as it would chip away on your holiday spends. Noise levels from the other rooms is a probably the biggest nightmare, the hotel walls are so thin you can hear everything and it keeps you up at night. Multiple nights we were woken up at 3am,5am by people coming back into their rooms. Often they would play music on their balconies. You just don’t feel rested at all. No one seemed to get told to be quiet. As a self catering hotel the fridge is tiny and the freezer is basically nonexistent doesn’t even have a separate door, the equipment is basic and cheap not very good. No oven as well just an electric hob that doesn’t work well and a microwave. The kitchen utensils are dirty. So overall even though we wanted to cook on some nights we ultimately decided to save the headache and go out for lunch and dinner every day. The location of the hotel is okay. Just based on a very steep hill. For the first half of our stay we would walk into the town and walk back thinking the taxis would be expensive but they were only €6 each way so we decided to start using them which made it better. The hotel desk book your taxis for you which is good and they come almost instantly. Bear in mind it’s around 25 minutes to the nearest beach and the good restaurants.