Iberostar Waves Las Dalias -All Inclusive

Service Quality: The hotel is frequently praised for its exceptional service quality, with guests consistently noting the attentiveness and professionalism of the staff. The overall experience is enhanced by the staff's dedication to ensuring a comfortable stay.

Stayed for a week and the hotel was amazing! Food - even being pescatarian, there was a huge choice of food and delicious fresh food for breakfast lunch and dinner. Snack bar is a little limited, but rarely used as so full from other meals. Rooms - perfect, aircon was a life saver and everything we needed. Staff - every single staff member we interacted with were polite and couldn’t do enough for us. Cleaners came every day. Animation team were superb and we didn’t actually go out as much as usual as was so much entertainment. Big shout out to Alba whose joy was infectious (and he’s gorgeous haha!) Will 100% be back! The best holiday in a long time. Thank you ❤️

We booked this all-inclusive holiday with EasyJet, thinking that the hotel’s 4* rating would mean that we would have nice accommodation with lots to do for our 15 year old son. We arrived late at night and went straight to our room which was on the 4th floor. I was rather horrified to find that the room was extremely dated, and somewhat reminiscent to hotel rooms in Greece in the 80’s - 90’s! The laminate floor was worn and it looked like the panels were about to lift up. Furthermore, there was what appeared to be blood on the top sheet of my bed and it was evident that the air- conditioning did not work. I went straight back down to the reception to report these issues and I was told that they would try to find us a different room the following day. No one came to change the blooded sheet, and I personally had to deliver it to a very unhelpful receptionist the following morning. There was no apology. The following morning I received a phone call from reception saying that they had found us an alternative room which was on a higher floor. I thought I’d view this room prior to putting my family through the upheaval of relocating, and to my disappointment, I realised that this room was even worse than the one which we were already in! I did complain to EasyJet who relayed my annoyance to the hotel staff, but this clearly held no weight whatsoever and it became obvious to me that the receptionists at this hotel lacked any interest and resolve. What is more, they were uncooperative and miserable. A maintenance worker did turn up to look at the air conditioning unit. We were told that it was functionally normally and so I can deduct from that that the air-conditioning is just outdated and totally ineffective. For the remainder of the 2 week holiday I became accustomed to coming out of the shower, only to start sweating all over again. I am being generous when I say that I have stayed in better 3* rated rooms and this hotel’s 4* rating is massively inflated. There are positives to the Las Dalias, though. The pool area is big, and very well maintained. There were plenty of sun-loungers and the entertainment team was very good with the younger guests. They had different activities running throughout the day and evening, and they were all really friendly and hard working The pool area definitely gets overcrowded, though, and waiting for 10 minutes at the bar to get served was commonplace. We chose to use the ‘adults only’ area which offered slight respite from the pandemonium at the main pool. Unfortunately, the Las Dalias was blighted with rude and unruly people who saw nothing wrong with smashing glasses at the poolside and doing absolutely nothing to have the mess cleaned up. This seems to be the norm at all-inclusive hotels which accommodate British holidaymakers, and it’s the reason why we haven’t had this type of holiday for several years. Lesson learned. Food at the Las Dalias was good, with a large variety of food and each evening had an