Los Olivos Beach Resort

False advertising from the beginning. We paid for all inclusive hotel for ourselves and our two children. This is NOT an all inclusive resort. There are No restaurants in these apartments and further more....the only restaurant that's included in your "all inclusive" package is the buffet 'canteen' at the resort next door. Granted it's a short walk. It's portrayed that you can use the Al a carte restaurant La Tosca but this restaurant is out on the street and is not linked to the hotel. This is also NOT included in your package, you only receive a 15% discount. The Sky bar which they advertised and promote is also NOT included, it's €25 per person. This is also open to the public and used as a free for all bar, it's not solely for hotel guest use. That said....it was dead constantly. The pool bar in Los olivos is NOT included either. The only place included is the buffet La jardin and the pool bar next door. The buffet was good but repetitive. The pool bar snacks (between 4 and 5 pm) were awful.... half arsed sandwiches, chips and fish fingers. We ate out over half the time we were there as it was the same old stuff all the time. The cocktails from the pool bar were out a machine and served in a paper cup. During our stay there was a huge school trip full of approx 14-18 yr olds staying and when they arrived at the buffet you couldn't get a seat, hear yourself think and were lucky if there was any food left. There was no atmosphere in this place at all. It's was dead most of the time around the pool, no music playing, the pool bar at Los olivos (you have to pay for everything) was closed on certain days and the pools didn't open until 10am. The adjoining resort (Lagos de fanabe) at least had music on but again, no atmosphere. Kids pool was freezing!!! Our room was basic, and tbh los olivos was more like self catering apartments as it had fridge, hob, microwave, sink, pots n pans etc. it is not a hotel tbh! Rooms were not cleaned the whole week we were there, despite putting the sign on the door. The beds were made but the floors weren't mopped etc. We had to ask for fresh towels and toilet rolls. Very noisy in the mornings as we were near reception and they are very loud. One of the ladies on the reception was lovely, she was so helpful. As for the other staff..... Meh!.... In general they looked like it was a hassle to get you anything, spent most of their time on their phones or chatting. Apart from a few waiters in the buffet restaurant, not one greeted you good morning, cracked a smile or even acknowledged you. Our rep was nowhere to be seen the whole time we were there. After asking reception when she will arrive we were given a couple of days and the times but then this was followed up by "but she is never here, she is the worst" ... We waited to speak with her at the times given and she never showed. We had an issue with conflicting bus pick up times and checking in to the airport on our return but she was nowhere to be seen. When

i came here with my family of three to stay in the gold suit, first of all it was impossible to find our hotel becuse the staff drew on a map that we need to walk a specific way but our hotel wasent there. i was gonna sleep in the couch but it was unsleepable the matress wasent even a matress it sounded so much like a plastic bag when you try to move on it so i made my husband sleep on it and i sleep in the bedroom with my child, my husband wake up in pain because the matress is so hard, the AC in the bedroom did not work and i was sweating the whole nigh. there are also cats everywhere and im terrified of them but overall the pool is nice and the rooftop too.