Chatur Playa Real Resort

Honest review (we tend to ignore bad reviews, based on thinking people are a bit negative sometimes. We dont ever whinge about a holiday as to us if the kids are happy, so are we! But unfortunately this has put us in this position!) We arrived yesterday, we were trying to remain positive about the room which is extremely dated, we were given an option of 2 suites or a 2 bed apartment, as the apartment was close to splash pool and had no steps inside, we took it. We have come here with 4 young children ranging from 0-9 years. Spacious? yes, clean? Yes. We decided to stay around the splash pool as the floor around both pools but especially the big pool is absolutely tretorous (i was told a woman yesterday fell holding her little boy and split her head open on the steps next to the bar) and my 2 year old little girl fell about 4 times in the space of 5 minutes, and the pool water was murkey. No water available at splash pool bar, its unmanned. The soft drinks machine has broken numerous times today alone. So I popped over to the big pool with my little girl. Waited 5 minutes to even get served (a man behind me told me this was the norm, ans that all staff are extremely rude but I tried to pray it wasnt true) I asked for my 2 mojitos (which by the way were advertised on a board at the bar - but we since have an email from easyjet to state that cocktails arent available on AI) and also asked if they did non alcoholic cocktails to which is rolled his eyes at me and bluntly said "orange juice". 15 minutes later and I eventually got my drinks, they were NOT mojitos! It looked more like the murkey pool water I just spoke about. So I tasted, and left them at the bar. As we walked away, the bar man got mad, threw his hands up in the air stating "everything broken". That explained his bad bad mood and attitude towards his now long queue of customers. 11am comes and my kids wanted a snack. They arent big breakfast eaters. So my husband took them over to the snack bar by the big pool to be told there's nothing left and to back in 1 hour when the restaurant opens. We soon discovered that the horrendous reviews stating that they dont replenish the snacks once they've gone, was infact true. I mean... advertise that its open whenever the restaurant is shut, that's pretty much what has to happen? Staff were extremely rude once again, very blunt, no apology. Once we discovered about the water from the orange juice machine tasted like it had mould in it, I decided to pop down to the shop next to the football pitch! BAD IDEA. I go in, get a bottle of water out of the fridge and then popped it on the desk so that I could go back outside the shop to see the selection of crisps. My little girl came out with me but accidently stubbed her toe on the bracelet stand (which didnt move at all by the way!) So I asked if she was okay and the man behind the till started speaking to her in Spanish but it wasn't a nice manner, so I popped my head into the shop and explaine

Firstly, this hotel is NOT a 4 star hotel. Its a 3 star. I booked this hotel for one week with my 3 teenage daughters. Our stay was ok but I wouldn't go back to this hotel. The rooms were ok, could do with an upgrade but served a purpose. The cleaners didn't really clean, we got clean towels, sheets and toilets rolls and a quick mop but that was about it. The bathroom sinks, bath or mirror were never cleaned all week. The hotel seemed to be very short staffed. Around the pool in the day time there were no staff clearing up and not enough bins, there was plastic cups, paper plates and litter all over the floors, don't get me wrong this was gone before the next day but during a day at the pool you would notice the floors getting trashed. The cocktails were disgusting, they were from a machine and just tasted like sugar! The food was ok but very repetitive. We had breakfast and sometimes lunch but we ate out of the hotel every night. Also, the bar closes at 11pm and the lights on the balcony's goes out at midnight which was annoying because we liked to stay up and play cards. The entertainment of an evening isn't the best, ok for the little ones but not the best.

i absolutely loved it here it is such a great hotel there is so many activities and entertainment (the best entertainer being evelyn) i had an amazing experience so much choice of food so many opportunities not far from the beach or shops