Quality Inn & Suites on the Beach

The hotel is rundown. Fire alarm is in alarm and going off. Pictures on website are from years ago. Choice Hotels has it on their website but they have to remove it. I couldn’t even stay the rooms smelled bad. I am in dispute with Choice Hotels right now

The pictures posted of this location were likely taken 10+ years ago. I booked online directly from the hotel website. When I arrived, they overcharged me. I asked for them to price match and honor their own site, they refused. Then charged me $10 for parking. I asked to be allowed free parking to make up for the overcharge, they refused. You are greeted by a huge sign by the check in desk about all of the things they will charge you for. Nothing is included in this stay. Want to use the new game table in the lobby? $5 per game, music by the pool to loud, they will charge you. A legit giant board of all things they will happily add to your bill. Assigned to room 104. Patio door wont open, window leaking in a big puddle because it's raining. I walk back to lobby, wait in line for 20 mins. assigned a new room, get all of our luggage and open the door and find it hasn't been cleaned yet. Walk back to the lobby and get assigned a 3rd try of a room. go to check the patio door, there is literally cheese melted into the air con unit... If they didn't happen to notice that while cleaning, I'm sure as hell not going to trust the cleanliness of the rest of the room. I walk BACK to the front desk, wait another 20 mins to ask for a refund. His response "I'll have to call my manager." Not sorry, not how can I help fix the situation. He calls his manager who says that they can't issue a refund. Tells me even though I booked thru their personal website, I have to call Choice Hotels and request they issue a refund. I spoke to her over the phone and she says "that's not my problem or my issue. We don't issue refunds. Email Choice and see if they can do it." Her name is Deepa. I call Choice who says the hotel obviously needs to issue the refund. I go back in, speak to manager on the phone again. I say that I'm not leaving until they refund me for their room, she refuses and tells me I'm welcome to call the cops. Hotel: Dirty Run down Roaches squished and left all around common walkways and in rooms Large leaks in multiple rooms every time it rained Manger-rude, greedy, liar, lacks any sort of personal skills Front desk attendant- has zero hospitality skills, or control of how guests are treated Pros, The pool is large and seemingly clean. Jackson, the only staff who ever even apologised during our 2 hour nightmare is fantastic. He tried to fix issues, was polite and apologetic, was working as hard as he could to make things work even with multiple families complaining and having issues. No not book here. We aren't fussy about much, just wanted to spend a couple days at the beach and explore the city. Most disgusting and disappointing experience ever. Still haven't been refunded the $400+ for a stay that didn't happen. *SO many jellyfish that we couldn't get in the water. couldn't even walk down the beach without stepping on them. Length of a football field we saw 20+ jellyfish washing up in the sand. Not hotels fault at all, maybe just the season but

The place was a mess , 2 towels gave at check in , o breakfast left by 715 , just bad all the way around

The property was very hot, run down, no elevator, and we were in a room that the air was not even on with it being 100 degrees outside, and we were put beside a room that had at least 3-4 dogs that barked all night. We checked out the next day and will not be going back. This hotel needs some serious upgrades, and if they are going to allow pets they need to be in a whole different part of the hotel than those that do not have pets. I know we won't get a refund for the early check out, but I truly believe we deserve it.

Did not stay rached ,run down place. Take the picture down and update picture and see what people will say.

The area was a nice spot, however the room temperature was set to 61 degrees and yet was still hot even at night and we had to get fans to keep cool. The front door and balcony door were hard to open and close unless you slam them shut literally. The balcony was full of water from thr AC unit leaking. The parking area was minimal and small due to pallets of items taking up most of the spots. The beds were smaller than expected and was hard for 4 people to sleep comfortably. The area right outside the doors for the beach side had trash all in the grass, Overall the place of the hotel was great very nice to have a place on the beach that close. Just minor things here and there that I’m sure can be addressed.