AndreD001
September 16, 2024
Overall a great hotel. The upgraded rooms are quite large. Just a few comments/ complaints to give future customers a heads up. Our room came with a giant outdoor terrace, but it had no chairs to sit, was dirty, and only had a few dead plants. Location: about a 15 min car ride from downtown Cork; you need a car… parking in downtown very limited. Noise in evening: from loud occupants of room next door, outdoor on large terrace next to our room; we had to ask them to stop noise/ loud talking. Management did not approach them. BREAKFAST: Breakfast food: eggs cooked over easy were served cold to luke warm; you can request freshly cooked hot/ warm eggs, but have to know that you can, and ask for this option; Bread toaster requires at least 2 passes; Ran out of smoked salmon one morning; no cream cheese ( for USA customers); Breakfast staff not well versed in responding to customer requests/complaints. Had to ask for manager. POOL & GYM: Nice pool, but you have to wear a head cap; can purchase it. So using the pool is not free… Bring your gym & pool outfits. DINNER: Food in only restaurant in evenings: average, and limited menu. Do not order what they call “ steak”. Otherwise: no major other complaints. Front desk staff was EXCELLENT and super pleasant and helpful.