Solea Palm Resort Mactan

Solea Mactan Resort is a wonderful destination for couples seeking a romantic and tranquil escape. The resort’s serene location, far from the noise of the city, provides an intimate setting perfect for quality time together. Its beautifully designed pools and lounging areas offer the perfect opportunity to relax, whether by soaking up the sun or enjoying peaceful moments by the water. The dining options are a highlight, with the sky bar and beach bar offering picturesque views and delicious food that set the stage for romantic meals. The staff is attentive and thoughtful, ensuring your stay feels special and stress-free. Couples can also indulge in spa treatments or take leisurely walks around the resort’s well-maintained grounds to unwind further. Overall, Solea Mactan Resort combines comfort, excellent service, and a peaceful ambiance, making it a perfect retreat for couples looking to reconnect and relax.

I recently had the pleasure of staying at Solea Hotel, and it exceeded all my expectations. From the moment I arrived, the staff was welcoming and attentive, making check-in a breeze. The lobby was beautifully decorated, creating a warm and inviting atmosphere. My room was spacious and impeccably clean, with stunning views of the city skyline. The bed was incredibly comfortable, ensuring a restful night's sleep. I also appreciated the thoughtful amenities, including a coffee maker and complimentary toiletries. The on-site restaurant offered a delightful dining experience, with a diverse menu and delicious food. I particularly enjoyed the breakfast buffet, which had plenty of options to satisfy every palate. The hotel’s location is another highlight—close to major attractions yet nestled in a quiet area, perfect for a relaxing stay. I also took advantage of the fitness center and spa, both of which were well-maintained and offered a great way to unwind. Overall, my experience at Solea Pams Resort was exceptional. I highly recommend it to anyone looking for a comfortable and enjoyable stay. I can’t wait to return!

The property is older and very much showing its age structurally. The property pictures do not reflect the current situation. The elevators floors are torn patched up but need to be replaced, the elevator buttons are opposite of what they should be doing; many pools and fountains are rusted and need to be fixed. The pool staff do work very hard cleaning the pools but they still look old and worn out with broken tiles and mildew/plants growing around them. The ocean front is a lagoon with weeds and old cement piers, stagnant water. The rooms are kept clean by the staff that words hard every day but the air conditioning leaks, the bathroom shades are stained, walls are cuffed up and dirty, flooring is scratched up, and shower caulking is black from mold and fixtures are rusted. The front desk staff had to move me twice at 3 am in the morning due to issues. They worked hard to accommodate me but unfortunately not all the staff was trained to the same level as the managers. Many guests complained to the front desk leaving them tired and without many options except to say “sorry “.  When I asked if I could get a simple cappuccino from one of the front desk attendants ( knowing that they have an expression machine at the bar), I was told that “ we don’t have that” leaving me perplexed by the lack of knowledge of that staff member. When I went to another person at the restaurant to ask a question about the coffee, I was told to “get in line”. What?! I stood there looking shocked until one of the managers from the upstairs bar recognized me and immediately grabbed an a la cart menu and was able to provide me with a table and a cappuccino from the very talented barista. Truly a shame that the non management staff in the lobby do have customer service training. The best experience and management came from the rooftop bar and restaurant. They were exceptional. They went out of their way to make guests feels special. They sang birthday songs and got extra fans for the guests. They talked to guests and got to know them and their needs. Bravo to them and the one manager who took care of my room needs. Growing up in the hotel business with my parents, I can only hope that this review helps to improve the current status. I also recommend adding more safety mats that absorb water by the entrances of the Palm hotel and in areas where water accumulates (for obvious safety reasons), provide guests a microwave near the rooms to heat up food ( for families with children who have special needs and snacks), fix the credit card machine in the souvenir shop ( as they are extorting dollars and cash from guests), clean up trash that has been dumped around property that can be seen from guest rooms (ugly to view), and update your trip.com site to show when pools are closed for repairs. I have many more recommendations but truly not enough time to list them all. Yours truly-

Celebrating my Birthday here at Solea 🥰

We had a great stay

I request the tel operator for a towel for our room # -444, no arrived until our check out.