Hilton Garden Inn Memphis Wolfchase Galleria

We selected the Hilton Garden Inn at Wolfchase because it was close to a car dealership. We were going to the next day to pick up a car. When I called and made the reservation, I was made aware of the price per room. I thought it was a little bit high, but for the convenience of the location, I decided to go with it. When we arrived, our check-in experience was handled well and courteous and friendly. Our room was on the second floor. The room was well appointed, but not luxury. For the price we paid I was expecting more. The mattresses were a little soft for my preference. I’m not sure if they were bought that way or whether they had been used to the point where they needed replacing or maybe it was just me. The room was very clean except for one spot where they failed to move an ottoman and there were food crumbs behind it. The bathroom was clean however the shower did not drain well at all. The water pressure was strong and there was plenty of hot water. We decided to eat in their available food diner in the lobby that night. It consisted of a small counter where you could sit and a few tables. We ordered off of a limited menu and two of the things we ordered were unavailable so we had to change our order. We finally ended up with two pepperoni pizzas on flatbread that were excellent. The night was uneventful except for our comfort level on the mattresses. Check out is at 11 AM. They have a pool, a hot tub, an exercise room, and they do allow pets for a very high fee. If you are a brand loyal person and Hilton is your brand then I can recommend this hotel but if you are more concerned about the budget, this is definitely not the place. I did not think it was worth anything near what we paid.

Check in was not available until 1.5 hr past listed time. Requested crib two seperate times and was not received.

Great condition, comfortable beds and very clean. But best of all were the staff. Friendly, efficient and super helpful.