Staybridge Suites Memphis East - Cordova by IHG

Pass First room had mold all over the ceiling. Second room still smelled, but not as bad. Dead roach in the bath tub. Woke up at 5 am to screaming, door alarm, and a parking lot fight right outside our window.

DO NOT STAY HERE The photos online are not reflective of the property. This hotel is 4 years old and it has never been updated. There was old furniture sracked in the lobby that you had to walk around just to get to the desk. The attendant was extremely rude. We had to spray the room with lysol and air freshener because of the smell.

Renovation in progress and nothing informed us of that when making reservation.

Filthy

The hotel is great, but it just needs a little work.

I had gotten a room at this hotel on the evening of Tuesday 10-25-22. I was waiting at the hotel's reservation desk for about 20 minutes before I was greeted by the only employee working that evening, she had explained that the room would be $80 and the room refundable deposit would be $50 (only cash) in the event of damages. I had paid her and my room number was # 117. When I had first gotten to the room I put all of my luggage in and when right down the street to Wendy's to grab something to eat and headed back to eat which is when I actually examined the room. It was completely horrid. There was blood stains on my blankets, holes in my towels, bugs in the bathroom, the A/C unit dripped throughout the night, the room phone was disconnected, large water stains on the ceiling, the floors were filthy, etc. I went back out to the front desk and no one was there I could not find the employee, I called many times and no one came to the phone. I ended up staying the night and promptly left at 7 AM to find another hotel, which I did at the Hyatt in Memphis. I went back to the hotel to get my $50 refunded deposit and in hopes to get a full refund. However I was meant with complete resistance who refused to properly contact the manager of the hotel. I recorded our interaction and showed him all of the photos I had taken. When I had gotten back home I contacted Choice Hotel Group to try and resolve the issue however they had stated that the hotel in question is no longer apart of their chain, they did try calling the hotel on behalf and no one picked up. I was informed that the manager's name is Julie when you call the number no no picks up 901-386-4600. I would like a refund of my $80 spent.