Guest User
March 22, 2025
About a week ago I stayed one night at the hotel. On Sunday, when I got home, I saw that I had forgotten my pajamas at the hotel. I immediately called to ask them to please look for them as soon as possible, since the girl was already cleaning the rooms when I was leaving and she had to find them no matter what. I also remember perfectly where I left them. When I called the hotel that same night, they told me that the pajamas hadn't appeared anywhere, that they would look for them, and that I should call back. Today, almost a week later, with plenty of days to find a solution, they haven't solved anything for me. I called reception, and all they did was give me the runaround, saying they couldn't do anything and that he would speak to his colleague again. The guy at reception was quite unpleasant, giving me the runaround. As I told you, it's not the pajamas themselves, but the fact that they haven't appeared anywhere, something I miss quite a bit, and it's not the sentimental value. I do not recommend the hotel at all, and the staff even less so, because if I were to return, which I certainly will, I would no longer feel comfortable leaving my belongings there, whether they are valuable or not.
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