Guest User
April 7, 2025
Service: We were originally planning to stay in the hotel for two nights, but we didn't go on the first night due to schedule reasons, and arrived on the second day. However, if we canceled, it was already past the original time, and additional fees would be deducted. We originally planned to pay for two nights directly, but in the end, they said that because we didn't come on the first day, there was no room for us? The money for two days had been prepaid in the card, so maybe they would still deduct one night from us? I think the hotel is a bit unreasonable. Although it was not deducted later, it affected the experience. However, Ctrip was very active and timely in handling this matter, kept communicating with us, and compensated for the loss.
There is no other comment, it's just okay.
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