Guest User
October 14, 2024
We had a two bedroom apartment on the 11th floor with a stunning ocean view in a great location. We couldn’t have asked for a more perfect set up….plus underground secure parking as a bonus. However….. a lot to complain about with the general maintenance and condition of the whole apartment, from being outdated and very tired, to the disgusting lack of cleanliness! Most things were sticky to touch, the kitchen was functional but very dirty, we had to wash all the dishes and cutlery before we used them, the range hood looked like it had never been cleaned! The curtains in the place were full of mould, as was the washing machine, dust everywhere, including under the bed, skirting boards, corners were, well, 🤮 is all I can say. Reception staff were lovely, and when I mentioned all this on our second day in, it was noted to pass on to management, but we suspect, given other reviews that nothing will be done, except to give their guests the usual “we’ll pass it on” which translates to sorry, but that’s the way it goes and we don’t want to spend the money. Given the price per night, we were expecting something a lot better, so our advice is, spend your money elsewhere if you want a nice clean place where they actually care about their reputation. Overall, a lovely location, great views and lovely staff on reception, but that’s about it for the good points. ☹️